Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TASHIANNA JACKSON

Orange Park,FL

Summary

Diligent recent college graduate with a B.A. in Business Administration, specializing in entrepreneurship and over 5.5 years of relevant work experience. Demonstrates strong competencies in customer communications, workflow planning, and conflict resolution, aimed at effectively contributing to organizational success. Recognized for efficiency and reliability by peers, with proven skills in lead generation, customer relationship development, and sales support. Committed to enhancing service delivery and exceeding expectations through continuous learning and improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader

Everise
Orange Park, FL
07.2023 - Current
  • Facilitated training sessions for new employees on company policies and procedures.
  • Implemented strategic plans to enhance team performance and productivity.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Agent

Wipro
Orange Park, FL
05.2022 - 05.2023
  • Developed customer relationships and ensured satisfaction with services.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Provided customers with information regarding plan features, pricing, and availability.

Health Insurance Agent- Chat

Florida Blue
Jacksonville, FL
07.2021 - 12.2021
  • Explaining insurance benefits to patients
  • Document each customer encounter or resolution in the appropriate computer tracking system
  • Enroll customers into or change dental plans
  • Accurately complete call tracking and contact service forms and route them to the appropriate department
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
  • Handled outbound and inbound sales-related calls to qualified individuals interested in purchasing insurance coverage
  • Explained advantages, features, and disadvantages of various policies to promote the sale of plans, boosting overall sales
  • Displayed consistent, positive attitude toward customers, peers, and other personnel, even during high-stress situations.

Customer Service Representative

Teleperformance
Jacksonville, FL
02.2021 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered a constant flow of customer calls with minimal wait times
  • Offered customer advice and assistance, paying attention to particular needs or wants.

Health Insurance Agent-Telesales

Florida Blue
Jacksonville, FL
06.2020 - 12.2020
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
  • Explained policies' features, disadvantages, and advantages to promote insurance sales
  • Remained impartial in advising clients based on circumstances.

TODDLER TEACHER

Punkin Place Child Development of Jax
Jacksonville, FL
04.2019 - 12.2019
  • Sanitized toys and play equipment each day to maintain safety and cleanliness
  • Observed children to identify individuals needing additional support and developed strategies to improve assistance
  • Allowed for ample outdoor discovery time in the schedule each day
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

TIER 1 TECH SUPPORT

Apple
Jacksonville, FL
03.2017 - 09.2018
  • Explained technical information clearly to non-technical individuals to promote better understanding
  • Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks
  • Documented transactions and support interactions in the system for future reference and knowledge base
  • Managed customers' expectations of support and technology functions to provide a positive user experience.

Education

Bachelor of Arts w/ specialization in entrepreneurship -

American InterContinental University
02.2023

Associate in Business Administration -

American InterContinental University
09.2021

Skills

  • Skilled Collaborator
  • Precision in Task Management
  • Proactive Problem Solver
  • Experienced in Collaborative Communication Strategies
  • Rapid and Adaptive
  • Purpose-Driven
  • Onboarding and orientation
  • Team assessment

Certification

Licensed health and life insurance agent

Property and Casualty License

Timeline

Team Leader

Everise
07.2023 - Current

Agent

Wipro
05.2022 - 05.2023

Health Insurance Agent- Chat

Florida Blue
07.2021 - 12.2021

Customer Service Representative

Teleperformance
02.2021 - 07.2021

Health Insurance Agent-Telesales

Florida Blue
06.2020 - 12.2020

TODDLER TEACHER

Punkin Place Child Development of Jax
04.2019 - 12.2019

TIER 1 TECH SUPPORT

Apple
03.2017 - 09.2018

Bachelor of Arts w/ specialization in entrepreneurship -

American InterContinental University

Associate in Business Administration -

American InterContinental University
TASHIANNA JACKSON