Summary
Overview
Work History
Skills
Timeline
Generic

Tashiauna Parker

Houston,TX

Summary

Professionally trained Customer Service Representative with experience ensuring high standards of culturally competent care for a wide variety of customers with diverse needs. I'm also a Call Center Representative with expertise in providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Overview

7
7
years of professional experience

Work History

Benefits Specialist

Select Health
Murray , UT
11.2021 - Current
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Followed up with customers on unresolved issues.

Senior Sales Ambassador

Clear
Salt Lake City, UT
07.2021 - 08.2021
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Accounting Assistant

Milburn Lawn And Landscape
West Jordan, UT
06.2019 - 09.2020
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Reconciled all company accounts, including credit cards, employee expenses and commissions.
  • Directed over 50 clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

Client Services Specialist

Probar LLC
Salt Lake City, UT
12.2016 - 05.2019
  • Handles customer relations issues in an gracious manner and in accordance with company policies.
  • Resolves customer complaints in an professional manner while prioritizing customer satisfaction.
  • Actively pursues personal learning and development opportunities.
  • Answers customer telephone calls promptly and in an appropriate manner.

Customer Service Representative

AT&T
Draper, UT
03.2015 - 11.2016
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Accurately documented, researched and resolved customer service issues.

Customer Service Representative

C3 Customer Contact Channels, INC.
Midvale, UT
06.2014 - 02.2015
  • Responsible for primary care, case management, and medication management.
  • Assessed patients and documented their medical histories.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.

Skills

  • Active listening skills
  • Consistently meets sales goals
  • Customer-oriented
  • Skilled in call center operations
  • Complaint resolution
  • Skilled problem solver
  • Natural leader
  • Motivated team player
  • Data Processing
  • Multitasking Abilities
  • Self-Motivated
  • Written and oral communication

Timeline

Benefits Specialist

Select Health
11.2021 - Current

Senior Sales Ambassador

Clear
07.2021 - 08.2021

Accounting Assistant

Milburn Lawn And Landscape
06.2019 - 09.2020

Client Services Specialist

Probar LLC
12.2016 - 05.2019

Customer Service Representative

AT&T
03.2015 - 11.2016

Customer Service Representative

C3 Customer Contact Channels, INC.
06.2014 - 02.2015

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Tashiauna Parker