Tashiba Barham
Indianapolis,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Universal Banker
Teacher's Credit Union/ Everwise Credit Union
Indianapolis, IN
06.2021 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Cross-sold credit cards, loans and other bank products.
Assistant Branch Manager
Everwise Credit Union
Indianapolis, IN
04.2024 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to credit union policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached and developed team members by offering constructive feedback and training opportunities on workday.
- Supervised team of 7 team members and made recommendations regarding performance evaluations.
Fulfillment Associate
Amazon
09.2019 - 09.2021
- Processed 100 customer returns each day and in a timely manner so customer would be able to be get refunded.
- Conducted research to customers previously orders and errors and packaging mistakes.
- Cross-trained and backed up other problem solvers.
- Trained and coached new personnel hired to fulfill various ro les.
- Coached processors on how to process customer returns efficiently.
- Inspected product that the processor has graded and compared against Amazon standards.
- Providing feedback on pass or fail audits.
- Audits on Cat 1 and 2
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
Fulfillment Lead
Archway
04.2013 - 04.2019
- Consistently met deadlines and requirements for all production work orders.
- Supervised and provided direction for all production work orders.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for ope
- Built a motivated warehouse team of 8 well-trained staff.
- Assembled and filled orders to be shipped to customers and prepared all shipping documentation.
- Enforced the on-time shipment of products to create exceptional customer experiences.
Education
Associate of Science - Medical Office Administration
Kaplan College - Indianapolis
Indianapolis, IN2010
High School Diploma -
Lew Wallace High School
Gary, IN2001
Skills
- Member service excellence
- Relationship building
- Problem-solving abilities
- Team Leadership
- Decision Making
- Attention to detail
- Team Motivation
- Orientation and Training
- Computer Proficiency
- Staff Development
- Money Handling
- Microsoft Outlook
Timeline
Assistant Branch Manager
Everwise Credit Union
04.2024 - Current
Universal Banker
Teacher's Credit Union/ Everwise Credit Union
06.2021 - Current
Fulfillment Associate
Amazon
09.2019 - 09.2021
Fulfillment Lead
Archway
04.2013 - 04.2019
Associate of Science - Medical Office Administration
Kaplan College - Indianapolis
High School Diploma -
Lew Wallace High School