Tashica Adams-Woodard
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Access 2 Care
02.2020 - Current
- Provided customer service in a call center setting
- Ensure transportion requests are completed accurately and timely with customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintain knowledge policies and statue
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers
- Responded to customer transportation requests
- Directed escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Fraud Agent
CBE Companies Inc.
12.2010 - 12.2020
- Worked closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from unauthorized access.
- Monitored high-risk accounts for unusual activity patterns that may indicate fraudulent behavior or identity theft attempts.
- Served as a subject matter expert within the organization, providing guidance and support to colleagues in matters relating to fraud prevention and detection.
- Conducted regular audits of transactional data to monitor for suspicious activity, mitigating the risk of undetected fraud incidents.
- Enhanced customer satisfaction through timely resolution of fraud disputes and thorough investigation processes.
- Maintained detailed records of all investigations, ensuring compliance with company policies and regulatory requirements.
Education
Associate of Science - Business Management
Bryant And Stratton College
Getzville, NY04-2014
Certificate - Medical Coding & Billings Certificate
Milwaukee Career College
Milwaukee, WI04-2014
Skills
- Customer service
- Conflict resolution
- Call handling
- Data entry
- Policy compliance
- Customer relationship management
- Fraud prevention
- Account verification
- Effective communication
- Task prioritization
- Call center customer service
Timeline
Customer Service Representative
Access 2 Care
02.2020 - Current
Fraud Agent
CBE Companies Inc.
12.2010 - 12.2020
Associate of Science - Business Management
Bryant And Stratton College
Certificate - Medical Coding & Billings Certificate
Milwaukee Career College
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