TaShica Coles
Savannah,GA
Summary
Dynamic leader with a proven track record at Balfour Beatty, excelling in operational excellence and fostering staff development. Demonstrated success in enhancing collaboration and driving strategic initiatives, achieving significant improvements in performance. Skilled in standard operating procedures and staff management, committed to achieving operational goals and elevating team capabilities.
Overview
17
17
years of professional experience
Work History
Operations Director
Balfour Beatty
03.2022 - Current
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Collaborated with executives to develop and execute strategic business plans.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Finance Specialist
Fort Stewart Family Homes
01.2021 - 03.2022
- Late rent letters
- Late Fee
- Process security deposits and prorated rent
- Delinquency report
- Add charges to accounts
- Review move out accounting and BAH Reconciliation
- Write-off accounts
- Rent Up
- End of month close out
Leasing Specialist
Fort Stewart Family Homes
01.2019 - 01.2021
- Inspecting the property on a regular basis to identify any deficiencies or issues that need to be addressed
- Conducting move-out inspections
- Delivering the highest level of resident satisfaction through responsive, consistent, positive and professional interactions
- Performing general administrative tasks such as software data entry, filing, typing, and answering phones
- Answering phones and assisting with resident needs and inquiries
- Attending and assisting with resident events and activities as required
Assistant Asset Manager
Hineshouse Property Management & Maintenance Services
01.2017 - 01.2019
- Answers resident questions and concerns both in person and over the telephone
- Informs Asset Manager of complex issues
- Accepts applications and screens applicants
- Conducts verifications and processes applicants according to procedure
- Conducts move-in inspections and orientations
- Review unpaid accounts as needed
- Takes appropriate action to collect delinquent payments
- Processes transfers according to policy
- Maintains tenant files according to policy
- Monitors utilities for shut offs, makes appropriate documentation, and notifies Asset Manager
- Counsels residents and makes referrals as needed
- Processes move-ins including, but not limited to: generating new tenant files, signing lease, orientations, calculating rent, etc
- Processes evictions as necessary according to procedure
- Processes move-outs including, move-out inspections
- Conducts interviews when rent change is necessary and processes according to procedure
- Prepare recertification lease renewals
- Performs routine housekeeping inspections
- Accompanies maintenance department on inspections
- Assists with pest control services including notifying residents and escorting technicians
- Collects rent, makes proper documentation, and deposits in the bank
- Assists with inspections of units and grounds as necessary
- Monitors for lease violations, notifies residents, and follows-up as necessary
Leasing Consultant
Hineshouse Property Management & Maintenance Services
01.2014 - 01.2017
- Receives and processes applications for occupancy; maintains waitlist; assists in screening, verifying and determining eligibility, show units to prospective residents
- Maintains list of available units, keep AssetManager advised of actual and expected vacancies, ensures timely lease-up turnaround; assists in collecting rent due, determining and collecting security deposits
- Orients new residents upon initial move-in; review lease requirements with all new residents and follow up as appropriate
- Accepts maintenance work orders from residents
- Processes move-outs in accordance with policies and procedures, including coordinating move-out inspections
- Provides excellent customer service, answer resident questions
- Inspects the property on a regular basis to identify any deficiencies or issues that need to be addressed
- Conducting pre-move-in home inspections to ensure units are ready for occupancy, as well as move-out inspections
Operations Supervisor
A.C. Moore
01.2008 - 01.2015
- Provides Quality Customer Care to all customers by handling customer concerns quickly and sincerely
- Ringing up purchases with speed and accuracy, and by recovering the store consistently to ensure a positive shopping experience
- Serves as the key carrier for the building, utilizing alarm codes to enter and/or exit the building; Acts as Manager on Duty (MOD), ensuring that all customers receive Quality Customer Care throughout the store
- Manage Associates effectively by providing feedback on performance; Prioritize resources to maximize sales within the department and/or store; Sign-in credits and returns for vendors; Order and release orders
- Keep track of store transfers; Supervise, oversee, and assist Associates with Cashier functions; Coordinate when to open which register and with which Associate; Train all new Associates on register operations
- Approve customer returns; Count cash register drawers and prepare tills to go into register; Manage and approve petty cash decisions; Order front-end and office supplies; Manages weekly payroll utilizing tact and confidentiality; Manage timecard program on the computer; Assist management in tracking the attendance of Associates; Handle Loss Prevention issues by tracking order shortages and bad checks
Education
Certified Occupancy Specialist -
Multifamily Housing Specialist -
Diploma -
Windsor Forest High School
01.1998
Skills
- Operational Excellence
- Standard Operating Procedures
- Staff Management
- Staff Training and Development
Timeline
Operations Director
Balfour Beatty
03.2022 - Current
Finance Specialist
Fort Stewart Family Homes
01.2021 - 03.2022
Leasing Specialist
Fort Stewart Family Homes
01.2019 - 01.2021
Assistant Asset Manager
Hineshouse Property Management & Maintenance Services
01.2017 - 01.2019
Leasing Consultant
Hineshouse Property Management & Maintenance Services
01.2014 - 01.2017
Operations Supervisor
A.C. Moore
01.2008 - 01.2015
Multifamily Housing Specialist -
Diploma -
Windsor Forest High School
Certified Occupancy Specialist -
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