TASHIEKA BARNES
Charlotte,NC
Summary
Data Entry Exceptional Customer Service Skills Independent Worker as well as an effective team player Exceptional Interpersonal, oral, and written communication skills Outstanding organizational skills with ability to multitask Readily accepts challenges and open to constructive feedback To obtain a position that will enable me to use, enhance, and further my administrative skills and career.
Overview
9
9
years of professional experience
Work History
Manager in Training
Community Thrift Store
Charlotte, NC
06.2023 - 10.2023
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established objectives for individual departments and monitored their progress towards achievement of those goals.
- Learned company processes, procedures and employee role functions.
- Produced thorough, accurate and timely reports of project activities.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Conducted performance appraisals to monitor employee progress.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
Care Manager
Monarch Behavioral Health
Albemarle, NC
10.2022 - 06.2023
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Collaborated with outpatient team to identify patients for handover and post-discharge follow-up.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Developed and implemented care management plan to address needs and goals.
- Organized recreational activities that promote physical activity and positive interactions among peers.
- Served as a liaison between clients' families and community agencies providing services to them.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
- Communicated with patients with compassion while keeping medical information private.
Office Manager
Building Endurance PLLC
Charlotte, NC
06.2022 - 06.2022
- Provide customer service and resolve concerns and queries over phone and email; Build appropriate rapport with customers; Client scheduling; Thorough documentation in timely manner; Relaying office progress to senior management and strategically planning to improve office operations.
- Processed payroll accurately ensuring all employees were paid on time.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Customer Service
ModSquad
Charlotte, NC
09.2020 - 08.2021
- Modsquad
- Provide excellent customer service and support and provide resources for digital services, companies, and their customers.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Performed troubleshooting steps to diagnose and resolve system issues quickly.
- Processed orders received from customers via telephone or online channels accurately.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
Customer Service Agent
Arise
Charlotte, NC
11.2014 - 11.2020
- Arise
- Provide quality customer care as well as white glove customer interactions that positively embody the Intuit Pro Series brand.
- Managed high-volume of inbound and outbound customer calls.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Customer Service Representative
ModSquadModsquadConvergys
Charlotte, NC
11.2017 - 03.2018
- Proficiently identifying customer errors via phone and/or email, guiding customers through the update process of new hardware/software.
Advisor
Women in Crises, DLCM
Goldsboro, NC
08.2015 - 03.2018
- Advise clients in various scenarios, connecting them with community resources according to their specific needs, (i.e., transportation food and nutrition, shelter, financial services, medical services, counseling, etc..) and assist with application process for said resources; Coordinate resource visits, structure self-improvement plans, and advise clients on self-care regimens; Implement community support systems and providing any and all necessary advisement for overall well-being of clients.
- Instructed individuals in job search and application strategies, resume writing and interview skills.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Education
Colorado Tech University
12.2023
Bachelor of Science - General Education, Psychology
Hunt High School
06.1997
Skills
- Proficient with
- Microsoft Office Suite
- Staff Leadership
- Staff Training
- Schedule Management
- Workforce Management
- Inventory Control
- Payroll Administration
- Customer Service
- Customer Relations
- Staff Management
- Strategic Planning
- Operations Oversight
Timeline
Manager in Training
Community Thrift Store
06.2023 - 10.2023
Care Manager
Monarch Behavioral Health
10.2022 - 06.2023
Office Manager
Building Endurance PLLC
06.2022 - 06.2022
Customer Service
ModSquad
09.2020 - 08.2021
Customer Service Representative
ModSquadModsquadConvergys
11.2017 - 03.2018
Advisor
Women in Crises, DLCM
08.2015 - 03.2018
Customer Service Agent
Arise
11.2014 - 11.2020
Colorado Tech University
Bachelor of Science - General Education, Psychology
Hunt High School
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