TASHIKA BENGOUA
Hinesville,GA
Summary
Dedicated professional with a background in customer service, cash handling and retail sales. Skilled in prioritizing, organizing and disseminating information. Proficient in operating cash registers and computer systems. Trained in problem solving and conflict resolution. A skilled communicator with language fluency in English and German. Possessing excellent leadership in team building abilities.
Overview
9
9
years of professional experience
Work History
Insurance Sales Agent
Geico Finacial Services GmbH
12.2022 - 09.2023
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Developed sales strategies to increase sales of insurance policies.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Sold auto and home insurance products to individuals and affinity groups within assigned territories using consultative selling techniques.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before the effective date of coverage.
- Monitored customer feedback and identified areas of improvement.
- Managed over 30 customer calls per day
- Increased sales by 10% within the first 6 months
Bank Teller
Arvest Bank
02.2019 - 02.2020
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Store Manager
Subway Panzer Army base
12.2017 - 11.2018
- Conducted weekly inventory of supplies
- Searched for equipment, material, and food from mandatory open- market source
- Placed orders to replenish and maintain inventory levels necessary for daily operations
- Monitored product shelf life and adjusted promotional sales to minimize inventory spoilage
- Balanced receipts and payments in cash registers
- Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers
- Weekly deposit $ 2.500,00
- Trained new employees on proper food handling and safety procedures outlined by government standards
- Answer customer service issues quickly and ensures total satisfaction from all guest
- Improved customer service rating from 89% to 93% since assuming leadership role
- Cleaned equipment, kitchen appliances, and work areas on daily basis
- Checked food temperature regularly to ensure safety standards were met
- Baked bread, cookies and prepared vegetables every day
- Ensured freshness of food and ingredients by checking for quality
- Keeping track of old and new items and rotating stock (FIFO)
- Opened store each day on time and handled store closing on daily basis, including cleaning.
Receptionist
City Hotel Kaiserslautern
10.2017 - 10.2018
- Provide accurate and appropriate information to potential visitors, book reservations, and resolve complaints
- Efficiently directed inbound calls in phone queues to improve call flow
- Directed customers to local resources and amenities
- Sign customers up for marketing list and inform of upcoming promotions or customer events
- Registered guests, greeted every visitor, logged requests, and issued room keys
- Efficiently handled check-out of guests
- Processed guest payments for room charges, food and beverage, and parking and collected payments from departing guests
- Dealing with late arrivals and assisting with early check-outs
- Managed room changes for hotel guest with as little disruption as possible regardless of the reason
- Ensured hotel was generally maintained in highly clean standards
- Prepared breakfast for hotel guests in the morning
- Prepared cash for bank delivery and ensured that all floats are accurate at the end of shift
- Checked hotel portals such as booking.com and HRS.com for daily bookings
- Kept records of occupied rooms and guest accounts.
Management Assistant
Alois Omlor GmbH
09.2014 - 09.2016
- Managed financial transactions for Alois Truck and Logistics Fleet
- Strict record keeping with a focus on fuel consumption, maintenance repairs, and load capacity
- Communicated with clients to address inquiries and resolve issues
- Uploaded and indexed past due and current invoices
- Invoices averaged $150,000 weekly
- Created, verified, and submitted payments for approval averaging $400,000 per month
- Managed the receptionist area, including greeting visitors and in-person requests for information
- Collected and coordinated the flow of internal and external information
- Managed office equipment and office space
- Performed various administrative duties such as: operating phone system, faxing, copying, printing, scanning, and mailing
- Managed the day-to-day calendar for the company’s president
- Created, maintained, and entered information into databases
- Wrote correspondence to customer and vendors, as well as scheduled appointments
- Properly routed agreements, contracts and invoices through the signature process.
Education
Degree - Management Assistant, Wholesale & Foreign Trade
Commercial Vocational Education Center
Neunkirchen06.2016
Graduate - Graduate of Higher Vocational School
Vocational School II Business & Social Work
Kaiserslautern06.2014
Skills
- Microsoft Program Proficiencies: MS Word, PowerPoint, Excel
- Active listening skills
- Communications skills
- Customer service skills
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Sales Agent
Geico Finacial Services GmbH
12.2022 - 09.2023
Bank Teller
Arvest Bank
02.2019 - 02.2020
Store Manager
Subway Panzer Army base
12.2017 - 11.2018
Receptionist
City Hotel Kaiserslautern
10.2017 - 10.2018
Management Assistant
Alois Omlor GmbH
09.2014 - 09.2016
Degree - Management Assistant, Wholesale & Foreign Trade
Commercial Vocational Education Center
Graduate - Graduate of Higher Vocational School
Vocational School II Business & Social Work
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