Social Service expert offering progressive experience in operations leadership, with over 10 years of experience in building relationships, cultivating partnerships, and sponsorships. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.
Overview
13
13
years of professional experience
Work History
FOUNDER/PRESIDENT
TATL Foundation
Chicago, IL
03.2011 - Current
Oversees strategic business decision-making to develop, enhance and enforce the organization's mission
Cultivates and maintained strong relationships with stakeholders and partnerships with community leaders to capitalize on opportunities and maximize organizational success
Collaborates with company partners to develop and actualize strategic plans to advance TATL'S mission and objectives and promote revenue and growth
Created relationships with businesses, community leaders and citizens through events to promote TATL'S donors and volunteers
Facilitates presentations at churches and schools on violence prevention, child abuse, sexual abuse, domestic violence, and HIV
Participates in yearly fundraisers and initiatives to feed over 500 families and provides professional makeovers for women living in various shelters who are returning to work.
Developed and executed campaigns to target appropriate institutional investors.
Leveraged key metrics to optimize and scale cost-effective partner performance.
Collaborated with leadership team to launch and scale new businesses from ground up.
Managed business development roadmaps to add uniqueness and innovation to company success.
Devised organizational vision, mission and foundational structure to facilitate early growth.
Delivered speeches and attended industry conferences to promote company image and engage with sponsors.
Program Manager
Catholic Charities Of Chicago
Chicago, IL
2021 - 2023
Turned around the program that was stagnated for over six months by meeting the program requirements and signing up 46 participants within my first few weeks of onboarding at the agency
Recruited and trained new employees to meet job requirements.
Participated actively in brainstorming sessions, focused groups and outreach initiatives for the purposes of improving existing processes and creating innovative approaches for delivering services more efficiently.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Created and managed budgets for travel, trainings, supplies, and program participants
Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully
Participated on a panel and was successful in obtaining over 10 million dollars from funders to enhance programs within the agency
Worked closely with the Mayors office and chief financial deputy to ensure compliance and desired outcomes were achieved
Successfully acquired an increased in yearly budget and program participants due to efficiently managing the program
Emergency Services Intake Counselor
Garfield Park Hospital
Chicago, IL
2020 - 2021
Oversaw the admission process including appropriateness of the admission, completion of all required admission paperwork, pre-certifications and coordination of care with the Physician
Responded to clinical inquiry calls from families or referring professionals and completes crisis assessments
Maintained all data/records regarding the intake and admission process and follows all policies/procedures related to release of information and confidentiality
Collaborated with the multidisciplinary team regarding admissions, deflections, bed availability, and other tasks in an Emergency Room environment
Responded promptly to emergency calls regarding potential child abuse and neglect cases
Developed individualized treatment plans for clients in collaboration with other members of the multidisciplinary team
QUALITY MENTAL HEALTH PRACTITIONER
Metropolitan Family Services
Chicago, IL
2018 - 2020
Provided in-home individual and family therapy, advocacy, educational, and respite services for adoptive families
Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options
Provided parent support groups, group therapy, and family education and support activities for outpatient participants
Identified and utilized agency and community resources for families.
Provided comprehensive mental health assessments and developed recovery oriented and individualized treatment plans specifying service array 50-70 families
Served as agency liaison among other service providers, community organizations and government entities
Coordinated psychosocial assessments, treatment plans and progress notes.
Utilized computerized Resource and Patient Management System (RPMS) and
Electronic Health Record (EHR) system
Attended Regional and city wide ARC, DCFS, and trauma informed trainings.
HOUSE MANAGER
Ronald McDonald House Charities of Chicago
Chicago, IL
2017 - 2018
Overseen operational services in both Family Care and Volunteer Services for the 86-bedroom house, adhering to the mission, goals and the daily operations of the RMH, while responsible for the overnight operation and audit
Coordinated comprehensive services for guest of the hospital and home
Collected and account for donations, entered documentation and following procedures
Delegated tasks and supervised 20-40 volunteers a day
Use of programs: Opera: Hospitality for Hotels, Visionline: guest room locks, Asure ID
Card Personalization Software and the conversion to Razor's Edge GFM
Created and ran queries as requested, including but not limited to: tributes, budget questions, emails, mailing, and events
Created and implemented the programs statistics tracking system with query pulling and excel
Managed the overnight cleaning and security teams and supervised desk volunteers on instructions for special guests or events, or specific donations
Ordered all materials, appliances, and schedule all service request for the entire house
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
SOCIAL WORK INTERN
Center For Law
Chicago, IL
2016 - 2017
Maintained a caseload of 10-20 families seeking adoption, educational advocacy services, or guardianship.
Provided juvenile court advocacy.
Completed adoption subsidies for specialized adoptions.
Collaborated with DCFS and clinicians from other agencies to provide services to families.
CARE MANAGER INTERN
Oak Street Health Clinic
Chicago, IL
2016 - 2016
Provided one on one support to 10-20 patients.
Conducted home visits for homebound patients.
Provided intensive case management for patients struggling with chronic health conditions, substance use disorders, mental health diagnoses, and homelessness
Worked on a multidisciplinary team of a physician, psychiatrist, nurse practitioner, nurse, and medical assistant to provide care coordination for a panel of 800 patients.
Medical Direct Service Professional
, Neighborhood Services
Chicago, IL
2012 - 2015
Responsible for the overall management and operation of a CILA home where two intellectually challenged women resided
Worked closely with coordinators to ensure compliance with licensure and accreditation standards of the home and medical records
Provided case management services, and responsible for ensuring all medical, psychological, financial, and safety needs are met by scheduling and overseeing medical visits, medications, service plan meetings, and overseeing individual's finances
Liaison for government agencies, guardians, staff, day programs, and community agencies; ensuring different parties have pertinent information while maintaining confidentiality, and managing the care each individual receives and is eligible for.
Education
Certificate - Women in Leadership And Entrepreneurship
Cornell University
Ithaca, NY
08.2021
Master of Arts - Social Work
University of Chicago
08.2017
Bachelor of Arts - Psychology
Chicago State University
01.2007
Skills
Telehealth Specialist
Public Speaking Expert
Trauma-Informed Expert
Community Outreach Expert
Leadership
Timeline
FOUNDER/PRESIDENT
TATL Foundation
03.2011 - Current
Program Manager
Catholic Charities Of Chicago
2021 - 2023
Emergency Services Intake Counselor
Garfield Park Hospital
2020 - 2021
QUALITY MENTAL HEALTH PRACTITIONER
Metropolitan Family Services
2018 - 2020
HOUSE MANAGER
Ronald McDonald House Charities of Chicago
2017 - 2018
SOCIAL WORK INTERN
Center For Law
2016 - 2017
CARE MANAGER INTERN
Oak Street Health Clinic
2016 - 2016
Medical Direct Service Professional
, Neighborhood Services
2012 - 2015
Certificate - Women in Leadership And Entrepreneurship
Secretariat/Secretaria/Receptionist Assistant at Gogo Foundation Pediatric Cancer FoundationSecretariat/Secretaria/Receptionist Assistant at Gogo Foundation Pediatric Cancer Foundation