Tashika Eubanks
Augusta,GA
Summary
I'm a dedicated and reliable employee that goes beyond assigned job duties in order to help co-workers, staff, physicians and patients. I believe in getting the job done and doing whatever it takes to complete the tasks all while displaying a positive attitude, and maintaining professionalism.
I'm a Certified Medical Assistant with an Associates degree in Allied Health and Science. I have over 15 years of experience in management, and over 24 years administrative, clinical and laboratory experience. I have excellent interpersonal skills and deep knowledge of medical terminology.
I have experience in management, but I'm primarily looking for an administrative, clinical, travel or laboratory position. However, I will keep my options open if there is a need for a leadership role. I'm a highly dependable, ethical, self motivator and passionate job seeker with strong organizational skills eager to secure a position in a fast pace environment. I am current with CPR/BLS certification and I am ready to help achieve company goals.
Overview
25
25
years of professional experience
Work History
Medical Office Manager
Southern Family Medical Center
10.2021 - 04.2023
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Efficient in most clinical and administrative tasks such as performing EKGs, PFTs, venipuncture, injections, unna boot placements, billing, insurance and coding
- Managed 12 employees with various personalities and from different cultures for large 7-physician practice
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars
- Addressed and remedied all patient or team member issues
- Developed close working relationships with front office and back office staff
- Improved office operations by automating client correspondence, record tracking and data communications
Medical Office Manager
Center For Primary Care
11.2007 - 07.2021
- Managed 24 + employees with various personalities and from different cultures for large multi-physician family practice.
- Performed all Clinical, Laboratory and Administrative duties along with staff while supervising medical practice.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Consulted with healthcare professionals on schedules, work flow and organizational skills to better improve daily functions of practice.
- Assisted with regulatory issues such as compliance.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Built relationships with physicians to create steady referral pipeline.
- Developed close working relationships with front office, back office, laboratory and referral staff.
- Addressed and remedied all patient or team member issues.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw day-to-day business and clinical and administrative activities by establishing goals, objectives, standards of performance and policies and procedures.
- Recommended ways to reduce overhead and cut printing costs.
- Developed and maintained electronic record management systems to analyze and process data.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Completed bi-weekly payroll for 24 employees.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions re
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Certified Medical Assistant
Center For Primary Care
09.1998 - 11.2007
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Prepared and administered medications to alleviate patient symptoms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures and care plan instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Ordered and prepared reagents and supplies.
- Verified appropriate lab couriers picked up collected lab specimens.
- Prepared patients for electrocardiograms, suture removal and dressing changes.
- Obtained pre- and post-treatment vital signs and weight.
- Prepared initial patient charts for admission.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained all prescribed laboratory testing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Tested and recorded blood glucose levels.
- Compiled necessary documents for surgical billing packages.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Conducted insurance verification and preauthorizations and managed patient charts
- Called patients to confirm scheduled appointments day in advance
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Managed office bookkeeping with insurance billing and patient payments
- Processed medical insurance claims and payments
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries
- Assisted with medical coding and billing tasks
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Verified insurance coverage to prepare for upcoming patient appointments
- Verified patient insurance coverage and collected required co-payments.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
Education
Basic Life Support - CPR
Augusta Technical College
Augusta, GA07.2021
Diploma - Medical Assistant
Augusta Technical College
Augusta, GA09.1998
Associate of Applied Science - Allied Health Sciences
Augusta Technical College
Augusta, GA06.2008
Skills
- Staff Management
- Workflow planning
- Credit and collections
- Scheduling
- Documentation and control
- Policy and procedure modification
- Strategic planning
- Payroll and budgeting
- Planning and Coordination
- Good telephone etiquette
- Team building
- Check in/out patients
- Skilled in verifying Insurance eligibility, billing codes, venipuncture, injections, processing labs, spirometry, ear irrigations
- Adaptability
- Athena, Medicware, Megawest, GRITS, Instamed, EPIC, Availity, Healthgrid, Compusystems and Centricity software proficiency
- Basic math
Timeline
Medical Office Manager
Southern Family Medical Center
10.2021 - 04.2023
Medical Office Manager
Center For Primary Care
11.2007 - 07.2021
Certified Medical Assistant
Center For Primary Care
09.1998 - 11.2007
Basic Life Support - CPR
Augusta Technical College
Diploma - Medical Assistant
Augusta Technical College
Associate of Applied Science - Allied Health Sciences
Augusta Technical College
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