Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tashika Green

Uniondale,NY

Summary

Driven Medical Assistant Supervisor with a proven track record at CityMD: Urgent Care, enhancing team efficiency and patient care through expert leadership and clinical skills. Excelled in HIPAA compliance and phlebotomy techniques, achieving a significant reduction in patient wait times. Skilled in fostering teamwork and optimizing operational workflows for improved patient outcomes.

Overview

12
12
years of professional experience

Work History

Medical Assistant Supervisor

CityMD: Urgent Care
11.2023 - Current
  • Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
  • Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
  • Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
  • Reduced wait times for patients by implementing an efficient triage system for urgent cases.
  • Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
  • Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
  • Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
  • Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
  • Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Completed comprehensive diagnostic testing of blood, urine and other body fluids.
  • Followed safety protocols and precautions for safe and hazard-free work environment.
  • Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Assist on coverage when Assistant site manager/site manager are on PTO or away for a period.
  • Being able to complete shifts at other sites outside of the usual home site.
  • Key holder for opening and closing site, preparing and completion of all tasks needed to open a shift.
  • Assisting/managing patient flow, reporting to manager if surges occur.
  • Monitoring/responsible for site upkeep and cleanliness during shifts.
  • Assisting physicians in facilitating
  • Escalate any operational and/or HR related issues to management as it occurs while covering a shift
  • Assist all staff on workflow
  • Being able to address all items the assistant managers can cover.
  • Assist in getting coverage for scheduling holes if the need arises during shifts.
  • May be required to complete shifts at other site outsides of your home site.
  • To be able to be engaged in handling all operationally related managerial tasks (managing patient flow, answering patient inquiries.
  • To be able to engage in your n role and assist in other roles when needed.

Medical Assistant

CityMD: Urgent Care
01.2023 - 11.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor procedures, including preparing exam room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
  • Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Expedited patient care decisions by promptly providing physicians with relevant clinical data from previous encounters or test results.
  • Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions.
  • Selected appropriate ICD-10 and CPT codes for records.

Senior Patient Care Representative

CityMD: Urgent Care
10.2016 - 01.2023
  • Assisted in the development of educational materials for patients regarding procedures, medications, and aftercare instructions.
  • Participated in quality improvement projects aimed at enhancing efficiency within the practice setting.
  • Improved communication between patients, families, and medical staff through regular updates and thorough explanations of treatment plans.
  • Provided compassionate assistance to elderly or disabled patients with mobility limitations or other special needs during their visits at the facility.
  • Enhanced patient satisfaction by addressing concerns and providing timely solutions.
  • Ensured smooth transition of care for discharged patients by coordinating follow-up appointments with primary care providers.
  • Contributed to team success by cross-training in various roles within the clinic to provide coverage when needed.
  • Maintained accurate patient records through diligent data entry into electronic health record systems.
  • Facilitated efficient patient flow by coordinating resources across multiple departments.
  • Managed sensitive patient information while maintaining strict confidentiality according to HIPAA regulations.
  • Supported insurance verification processes by gathering necessary documentation from patients and insurers in a timely manner.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Resolved patient billing issues in line with established guidelines.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Trained new staff on filing, phone etiquette and other office duties.

Direct Support Professional

AHRC Citizens
10.2012 - 10.2016
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

Medical Assistant

Molloy College
Rockville Centre, NY
09.2022

Associate of Science - Business Administration

Nassau Community College
Garden City, NY
12.2003

Skills

  • Data entry and documentation
  • HIPAA Compliance Knowledge
  • Vital signs monitoring
  • Team Building and Motivation
  • Phlebotomy Techniques
  • Clinical skills expertise
  • Specimen Collection
  • Data Entry

Timeline

Medical Assistant Supervisor

CityMD: Urgent Care
11.2023 - Current

Medical Assistant

CityMD: Urgent Care
01.2023 - 11.2023

Senior Patient Care Representative

CityMD: Urgent Care
10.2016 - 01.2023

Direct Support Professional

AHRC Citizens
10.2012 - 10.2016

Medical Assistant

Molloy College

Associate of Science - Business Administration

Nassau Community College

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Tashika Green