Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tashika Johnson

Houston,TX

Summary

Dynamic customer service professional with extensive experience at Seven Eleven, recognized for resolving conflicts and enhancing customer loyalty. Skilled in active listening and conflict resolution, I consistently exceeded performance metrics, trained new staff, and implemented successful promotional strategies, driving repeat business and improving overall customer satisfaction.

Work History

Customer Service Representative

Seven Eleven
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Created and maintained detailed database to develop promotional sales.

Customer Service Cashier

Citi Trends
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.

Cashier

Family Dollar
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Created and maintained detailed database to develop promotional sales.

Education

Eisenhower High School
Houston, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Conflict resolution
  • Warehousing functions
  • Key holder experience
  • Sales closing
  • Product promotion
  • Stock management
  • Staff education and training
  • Service upselling
  • Account management
  • Store maintenance
  • Customer education
  • Dispute resolution
  • Customer relationship management (CRM)
  • Team development
  • Order processing
  • Product knowledge
  • Call management
  • Follow-up skills
  • Call center operations
  • Customer satisfaction measurement
  • Relationship building
  • Problem resolution
  • Customer relations

Timeline

Customer Service Representative

Seven Eleven

Customer Service Cashier

Citi Trends

Cashier

Family Dollar

Eisenhower High School

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Tashika Johnson