Summary
Overview
Work History
Education
Skills
Timeline
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Tashina Winesburg

Summary

Dedicated and detail-oriented service professional bringing expertise in multitasking, follow-through and problem-solving gained during 13-year career in customer service and support. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management, document control and program leadership. Dependable, self-motivated and seeking to leverage background into a role with room for career growth.

Overview

13
13
years of professional experience

Work History

Support Technician

OvationCXM
09.2021 - 03.2024
  • Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
  • Provided exceptional support with comprehensive troubleshooting guides, empowering customers to resolve minor issues independently.
  • Exceeded performance metrics consistently through diligent work ethic and commitment to excellent customer service.
  • Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
  • Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.

Photographer

Leonard's Studio
06.2018 - 02.2019
  • Shot photographs in controlled lab, field and remote environments.
  • Selected and altered secondary photographic features such as backdrops and lighting.
  • Facilitated weekly studio appointments.
  • Archived photographs on computers and servers.
  • Photographed high-quality images for both print and Internet distribution.
  • Planned and prepared for all on-location and studio shoots.
  • Updated computer graphic files using graphics software programs.
  • Planned, organized and scheduled work.
  • Established and maintained productive, professional working relationships.
  • Provided high quality results in a timely manner.

Patient Call Coordinator

MedCallAssist
05.2016 - 04.2018
  • Facilitated emergent and non-emergent calls from patients in a telemedicine environment.
  • Accepted dictated notes and produced professional documents with outlined information.
  • Submitted orders for additional tests and examinations.
  • Selected appropriate ICD-10 and CPT codes for records.
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Created and maintained computerized record management systems to record and process data and generate reports.

Service Advisor

Blythewood Automotive
05.2015 - 05.2016
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Answered customer questions about services and provided detailed explanations regarding service charges.
  • Ordered parts
  • Wrote service orders
  • Cash drawer management
  • Answered multi-line phones 
  • Assisted with billing
  • Inventory Management
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Worked with the management team to implement the proper division of responsibilities.

Service Advisor

Thunder Tower Harley Davidson
06.2011 - 05.2015
  • Answered customer questions about services and provided detailed explanations regarding service charges.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Coordinated service scheduling and maintenance for existing and new customers
  • Handled inventory, parts, and shop orders
  • Proceed warranty and insurance claims
  • Provided cashier duties and accounting tasks
  • Inspected new motorcycles for safety checks
  • Coordinated with the DMV and managed the Rider’s Edge Bikers Safety program

Education

Harley Davidson Certificates - Harley Davidson Specific Courses

Harley Davidson University
Online
2014

High School Diploma - undefined

Ridgeview High School
Columbia, SC
2006

Skills

  • Customer service
  • Data entry
  • Reporting and documentation
  • Complaint resolution
  • Strong interpersonal skills
  • Excellent work ethic
  • Exceptional time management skills
  • POS systems knowledge
  • Positive and friendly
  • Strong Visual Storytelling
  • Action Shot Mastery
  • Digital Photography
  • Digital asset management

Timeline

Support Technician

OvationCXM
09.2021 - 03.2024

Photographer

Leonard's Studio
06.2018 - 02.2019

Patient Call Coordinator

MedCallAssist
05.2016 - 04.2018

Service Advisor

Blythewood Automotive
05.2015 - 05.2016

Service Advisor

Thunder Tower Harley Davidson
06.2011 - 05.2015

Harley Davidson Certificates - Harley Davidson Specific Courses

Harley Davidson University

High School Diploma - undefined

Ridgeview High School

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Tashina Winesburg