Tashina Frymark
Nashville,United States
Summary
Customer-oriented General Manager and Salesperson with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
TrueAvenue, LLC
Franklin, TN
04.2021 - Current
- Developed effective business plans to align strategic decisions with long-term objectives.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Managed budget implementations, employee evaluations and contract details.
- Developed and maintained relationships with customers and owners through account development.
- Introduced new methods, practices and systems to reduce turnaround time.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Worked with vendors and suppliers on invoicing and billing processes to facilitate prompt payment.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Interviewed, hired and trained all new employees .
- Improved cost control through effective allocation of subcontractors.
- Directed weekly operational aspects of project and scope and monitored progress of construction activities.
Customer Support Representative
Empyrean Benefits Solutions
La Vergne, TN
02.2020 - 04.2021
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Connected with customers to address questions and resolve issues through phone and email.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Realtor, Property Manager
Exit Realty East Nashville
Nashville, TN
04.2015 - 04.2021
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Wrote contracts to outline sales and purchases of properties.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Collected fees and documented payment processes for property transactions.
- Advertised client properties through websites, social media and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Salon Manager
Petsmart
Nashville, TN
07.2010 - 04.2016
- Ordered supplies for forecasted grooming demands.
- Aligned grooming services with brand promise for quality and customer care.
- Educated service personnel on company policy and procedure.
- Evaluated employee performance through close observation and performance rubrics.
- Delegated workplace responsibility to appropriate staff.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Recruited and hired top-level talent to add value and expertise to department.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Recruited clients for students to get practical experience.
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
Education
No Degree - Accounting
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Hickman County High School
Centerville, TN05.2003
Skills
- Sales Tracking
- Employee Motivation
- Verbal and Written Communication
- Goal Setting
- Cost Reduction
- Business Leadership
- Recruitment and Hiring
- Finance and Accounting Oversight
- Budget Control
- Customer Service Management
- Decision Making
- Direct Sales
Accomplishments
- Surpasssed all sales goals by 123.41% to plan for the district. Increased upselling by 27.8% over a one year period. Increased year-over-year sales by $47,872.
- Recipient of Show Dog Award for six weeks straight.
- Researched and rapidly resolved client conflicts to prevent loss of key accounts.
- Exceeded corporate target for customer satisfaction for 12+ months in a row.
- Managed daily schedules and sales leads for all staff.
- Promoted to Salon Manager in only five months.
- Promoted to General Manager of TrueAvenue, LLC after only four months.
- Increased number of properties managed by over 50% going from 32 properties to 49 in less than six months.
- Awarded Million Dollar Plus Producer award in home sales 2017, 2018, and 2019.
- Received Exit East Nashville Leadership Award 2019.
Certification
- Licensed Realtor
- Certified Salon Educator, Petsmart
- Certified Salon Stylist, Petsmart
Timeline
General Manager
TrueAvenue, LLC
04.2021 - Current
Customer Support Representative
Empyrean Benefits Solutions
02.2020 - 04.2021
Realtor, Property Manager
Exit Realty East Nashville
04.2015 - 04.2021
Salon Manager
Petsmart
07.2010 - 04.2016
No Degree - Accounting
Middle Tennessee State University
High School Diploma -
Hickman County High School
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