Summary
Overview
Work History
Education
Skills
Timeline
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Tashina Kona

Marysville,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outstanding problem-solving and teamwork abilities. Skilled at inspecting organizations' operations, analyzing potential risks and providing recommendations to improve operations.

Overview

6
6
years of professional experience

Work History

Tax & Licensing Specialist

Tulalip Tribes
Tulalip, Washington
06.2018 - Current
  • Greeting and directing applicants, providing information to the public regarding licensing,policies, procedures and regulations.
  • Answer phones, take messages, maintain and update organized filing system.
  • Perform routine data entry on office programs such as Excel, Microsoft and share point.
  • Inform applicants by mail, telephone and email of the additional steps needed to obtain a business license.
  • Developed and implemented corrective actions to bring business areas in line with standards.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.

Cashier

Quil Ceda Liquor Store & Smoke Shop
Tulalip, WA
02.2011 - 03.2012
  • Stocked and maintained inventory levels according to store policies.
  • Adhered to state and federal laws by checking identification for proof-of-age and refusing alcohol sales to customers under the age of 21.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Answered customer questions regarding merchandise and pricing.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Helped customers complete purchases and locate items
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed customer refunds and exchanges according to established guidelines.

Cocktail Server

Quil Ceda Creek Casino Qcc
Tulalip, WA
08.2010 - 01.2011
  • Communicated with guests to record orders and assess needs.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Served alcoholic and non-alcoholic beverages in a bar environment.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Ensured customer satisfaction by responding quickly to orders and entertainment requests.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Built a solid rapport with many frequent patrons to cultivate guest loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Greeted new customers, discussed specials and took drink orders.

Front Desk Agent

Tulalip Resort Casino
Tulalip, WA
08.2008 - 04.2009
  • Provided services efficiently and with high level of accuracy.
  • Issued room keys to guests upon check-in and answered questions regarding how to use them properly.
  • Informed guests of hotel security features and offered details regarding safety processes and procedures.
  • Acquired a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows.
  • Collected deposits, fees and payments.
  • Made accommodations and travel arrangements for visitors.
  • Provided guests with information and directions to various areas of the property including the casino, gift shop, restaurants, pool and spa, and fitness center.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Executed a positive demeanor to each and every visitor who approached the front desk.


Education

High School Diploma -

Renton Tech College High School Completion
Renton, WA
06.2019

Skills

  • Verbal/written communication
  • Efficient nature
  • Administrative support
  • Data entry
  • Order processing
  • Filing and data archiving
  • Business code knowledge
  • Customer service oriented
  • Strong work ethic
  • Networking skills
  • Teamwork and collaboration

Timeline

Tax & Licensing Specialist

Tulalip Tribes
06.2018 - Current

Cashier

Quil Ceda Liquor Store & Smoke Shop
02.2011 - 03.2012

Cocktail Server

Quil Ceda Creek Casino Qcc
08.2010 - 01.2011

Front Desk Agent

Tulalip Resort Casino
08.2008 - 04.2009

High School Diploma -

Renton Tech College High School Completion

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Tashina Kona