Tashina Lee
Winchester,VA
Summary
Results-driven Administrator with 10+ years of experience in cultivating positive client, staff and management connections, streamlining processes, and improving efficiency. Adept at overseeing administrative tasks, coordinating schedules, and maintaining effective communication within a team environment. Proven ability to manage budgets, handle confidential information, and implement policies that enhance organizational productivity. Strong leadership skills and ability to work independently. Proficient in office software and technology, with a keen eye for detail and a commitment to maintaining high standards of accuracy and professionalism.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Shenandoah University
Winchester, VA
07.2023 - Current
- Administrative Assistant to the Chair of Pharmacy Practice faculty
- Oversee administrative budgets including bids, requisitions and reimbursements
- Calendar Management and scheduling for Department Chair and Team of Faculty
- Reconcile purchase card statements
- Build out itineraries for prospective candidates and visitors
- Facilitated communication between different departments within the organization.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Manage office supplies inventory and placed orders when necessary
- Served on the following committees (including but not limited to): Director of Postgraduate Education Committee, Director of Experiential Education Committee, Vice Chair and Faculty/Clinical Specialist-Behavioral Health/Psychiatry Committee
- Oversee staff correspondence, record tracking and data communications, resulting in improved automation of office operations
- Lead and/or participated in special projects with the Associate Dean of Assessment and the current Director of Post Graduate Education.
- Coordinate University Pharmacy Practice events with Chair and Dean of Pharmacy Practice department
Customer Service Representative
Darling Ingredients
Winchester, VA
08.2017 - 07.2023
- Responsible for billing & corresponding with Field Reps regarding contracts, pricing and new account acquisition, utilized customer portals to complete invoicing and reconcile delinquent accounts, reactivate/deactivate accounts, generated daily and monthly stat reports, sort and organize mail, answer phones, respond to daily inquiries and questions via IT/Helpdesk, and correspond directly with customers to resolve issues
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Prevented key account losses by researching discrepancies and correcting problems.
Front Desk Associate
Best Western Lee Jackson Inn & Conference Center
Winchester, VA
10.2014 - 07.2017
- Check Guests in & out, Create New Reservations via phone and in-person, Responsible for initiating Night Audit and completing paperwork for Management to oversee data the next morning, count drawers on shift to ensure even drawers, report problems/concerns to GM directly, demonstrate an extraordinary ability to work independently without Supervision and take any initiative within reason to gain guest trust and satisfaction
Customer Service Associate/ Front Desk Battery Technician
Battery Mart of Winchester
Winchester, VA
10.2012 - 12.2014
- Placed online orders for customers utilizing the MACH system, Responded to customer inquires via Gmail/Microsoft Outlook/Office & Excel, responsible for all back ordered items, provided updates with shipment information, corresponded with FedEx and UPS and to coordinate delivery of shipment on items, responsible for responding to all customers within in 24-48hr time-frame to follow up on product inquiries, function of the products, specifications of products and shipment delivery
Account Specialist I
Navy Federal Credit Union
Winchester, VA
06.2010 - 07.2011
- Performed all account related transactions for military members and their families pertaining to account balances, money transfers internally and via bank wire (within US and Internationally), processed Western Union transfers, stop Payments, issuance of debit/credit cards, setup online banking and mobile banking for member, ordered checks, processed refunds, released direct deposits, opened and closed accounts, provided quality customer service in a high volume inbound call center (call intake, average approximately 2,000 calls per month) Consistently met goals pertaining to adherence, attendance, productivity, general information and profitable offers with emphasis on quality assurance/member satisfactionscored in the high percentile (95-105 percentile) Quickly adapted to everyday change in policy, utilizing all available resources to enhance the customer service experience and guarantee members were provided with accurate, useful information on every call, actively educated and implemented self-sufficiency by accompanying members to the websites and giving step by step instructions on how to navigate company website, mailed registers and provided helpful tips as it related to maintaining account balance and spending
Education
High School Diploma -
John Handley High School
Winchester, VA06.2003
Some College (No Degree) -
Halifax Community College
Roanoke Rapids, NCSome College (No Degree) -
North Carolina Wesleyan College
Rocky Mount, NCSkills
- Data Entry
- Windows
- Problem Solving
- Scheduling
- Microsoft Office/Excel
- Minute Taking
- Travel Coordination
- Calendar Management
- Event Coordination
- Analytical
- AS400
- Project Development
- Leadership
- Logistics
- Adobe Photoshop
Timeline
Administrative Assistant
Shenandoah University
07.2023 - Current
Customer Service Representative
Darling Ingredients
08.2017 - 07.2023
Front Desk Associate
Best Western Lee Jackson Inn & Conference Center
10.2014 - 07.2017
Customer Service Associate/ Front Desk Battery Technician
Battery Mart of Winchester
10.2012 - 12.2014
Account Specialist I
Navy Federal Credit Union
06.2010 - 07.2011
High School Diploma -
John Handley High School
Some College (No Degree) -
Halifax Community College
Some College (No Degree) -
North Carolina Wesleyan College
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