Summary
Overview
Work History
Education
Skills
Section name
Timeline
Generic

Tashina Linder

Guyton,GA

Summary

Experienced with managing provider enrollment processes, ensuring timely and accurate credentialing. Utilizes strong communication and organizational skills to enhance workflow efficiency. Knowledge of compliance regulations and documentation management ensures seamless operations.

Overview

21
21
years of professional experience

Work History

Provider Enrollment Specialist

Tufts Health Plan
04.2023 - Current
  • Facilitated seamless transitions between different stages of the enrollment process by maintaining open lines of communication among various departments involved in provider services operations.
  • Troubleshot technical issues related to the online enrollment system, providing prompt resolutions for providers and internal stakeholders alike.
  • Streamlined provider enrollment processes by implementing efficient data management systems.
  • Assisted providers with navigating online portal systems, enhancing user experience and expediting application submissions.
  • Reviewed contracts thoroughly to ensure adherence to organizational policies and guidelines before finalizing provider agreements.
  • Handled escalated enrollment cases with professionalism and tact, ensuring positive outcomes for both providers and the organization.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Audited provider information regularly to ensure accuracy and completeness of documentation, reducing potential risks associated with noncompliance.
  • Coordinated closely with credentialing teams to verify provider qualifications, maintaining high standards of care within the organization.
  • Established strong relationships with providers through clear communication and prompt assistance during the enrollment process.

Dispatcher/Customer Service lead

WOW! Internet Cable and Phone
04.2018 - 04.2023
  • Residential Dispatch Support Specialist is responsible for answering incoming calls from technical operations and customer care regarding residential customer accounts.
  • Duties and Responsibilities:
  • Answer inbound calls and text messages providing support for technical operations for installation and service activities for multiple billers
  • Troubleshoot and/or make account corrections, modifications, and/or product additions
  • Assist with CPE equipment, WOW! product provisioning and provisioning escalations
  • Answer inbound calls with requests from Customer Care and the residential sales teams for customer appointment ETA s, safety escalations, same day appointment requests, future day move-up requests and complaints regarding premise damage, incomplete installation
  • Complete work orders and enter necessary data (i. e. equipment inventory numbers, arrival/completion times)
  • Provide Technician troubleshooting for Ultra and Legacy equipment provisioning issues
  • Provide inbound support to customer care agents for customer scheduling complaints
  • Reschedule work orders per Technician requests
  • Maintain ongoing customer contact to keep appointments on track
  • Follow established processes and procedures for service outs, outages, missed appointments and customer complaints; provide thorough follow-up via ongoing customer contact
  • Update billing system notes on an ongoing basis
  • Address market-specific email submissions constantly to ensure customer satisfaction

Data Entry Specialist

Express Scripts
11.2016 - 12.2017
  • Handled typing in customer information provided directly into an electronic format, and making sure everything was within HIPPA guidelines.
  • Ability to perform repetitive tasks with a high degree of accuracy
  • Comfortable working independently with minimal supervision

Customer Service Lead

24 Hour Fitness
07.2004 - 01.2014
  • 1. Conferring with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
  • 2. Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
  • 3. Resolving customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • 4. Checking to ensure that appropriate changes were made to resolve customers problems.
  • 5. Referring unresolved customer grievances to designated departments for further investigation.
  • 6. Determining charges for services requested, collect deposits or payments, and/or arrange for billing.

Education

Associate of Applied Science -

Cape Fear Community College
Wilmington, NC

Skills

  • Live Chat
  • Customer Service
  • Order Entry
  • Technical Support
  • Account Management
  • Phone Etiquette
  • Computer Skills
  • Leadership
  • Dispatching
  • Data entry
  • Typing
  • Help Desk
  • Microsoft Outlook
  • Strong communication skills
  • Effective written and verbal communication
  • Leadership qualities
  • HIPAA compliance awareness
  • Continuous learning attitude

Section name

Authorized to work in the US for any employer

Timeline

Provider Enrollment Specialist

Tufts Health Plan
04.2023 - Current

Dispatcher/Customer Service lead

WOW! Internet Cable and Phone
04.2018 - 04.2023

Data Entry Specialist

Express Scripts
11.2016 - 12.2017

Customer Service Lead

24 Hour Fitness
07.2004 - 01.2014

Associate of Applied Science -

Cape Fear Community College

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