Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tashina Matlock

Oak Park,IL

Summary

Proven leader in retail management, adept at boosting sales and enhancing customer satisfaction at Charlette Russe through expert team supervision and innovative operational strategies. Skilled in inventory processes and exceptional at fostering customer relationships, I significantly improve store efficiency and ambiance. Achievements include streamlining queue management, leading to a noticeable increase in repeat business.

Overview

10
10
years of professional experience

Work History

Cashier Helper

Jewels Osco
Oak Park, IL
06.2023 - 10.2024
  • Greeted customers in a friendly and professional manner.
  • Assisted cashiers with transactions, restocking shelves, and bagging items.
  • Cleaned and maintained the checkout area to ensure neatness and organization.
  • Answered customer inquiries regarding products, promotions, and pricing.
  • Verified prices of items using price look-up codes and scanners.
  • Operated POS systems efficiently by entering data accurately into registers.
  • Processed payments including credit cards, checks, gift cards, coupons.
  • Balanced register drawers at the end of each shift.
  • Provided excellent customer service while ringing up purchases quickly and accurately.
  • Maintained a clean work environment by wiping down counters and surfaces regularly.
  • Performed daily opening and closing duties such as counting money in the register drawer or preparing deposits for the bank.
  • Utilized barcode scanners to process sales more efficiently.

Associate Store Team Leader

Charlette Russe
North River, IL
06.2019 - 06.2023
  • Developed and implemented strategies to improve customer service, increase store sales and optimize operational efficiency.
  • Monitored store performance metrics such as shrinkage, stock levels, customer satisfaction ratings and gross margin returns.
  • Created weekly schedules for team members, ensuring adequate coverage at all times.
  • Provided on-the-job training to new associates on product knowledge and customer service techniques.
  • Managed daily operations of the store including opening and closing procedures, cash handling and security protocols.
  • Recruited, hired, trained and supervised staff members while providing ongoing feedback regarding job performance.
  • Performed regular maintenance checks on equipment used throughout the store such as computers or registers.
  • Identified opportunities for cost savings through improved processes or increased productivity of employees.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Answered questions about current promotions and resolved issues according to store policies.

Stockroom Assistant

Forever 21
Norridge, IL
11.2022 - 01.2023
  • Received, unpacked and stored incoming stock items.
  • Inspected and checked products for defects or damages.
  • Verified inventory computations by comparing them to physical counts of stock.
  • Maintained records of all incoming and outgoing shipments.
  • Ensured that merchandise was properly labeled, priced, displayed and rotated.
  • Maintained cleanliness in the storeroom area at all times.
  • Prepared orders for shipment by selecting, packing, labeling and shipping items according to customer specifications.
  • Organized shelves and racks in an orderly manner with correct product placement.
  • Utilized a hand-held scanner device to update inventory levels accurately.
  • Tracked down lost or missing items from suppliers when needed.
  • Monitored expiration dates on products to ensure freshness standards were met.
  • Loaded and unloaded trucks as necessary with appropriate material handling equipment.

Sales Associate

Kmart, Sears Holding
Chicago, IL
03.2015 - 07.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.

Education

High School Diploma -

Manley Career Academy
Chicago, IL
06-2004

Some College (No Degree) - Pre-requistes

Wilbur Wright Community College
Chicago, IL

Some College (No Degree) - EMT

Malcolm X College
Chicago, IL

Certificate of Technical Studies - Certified Nursing Assistant

Harold Washington College
Chicago, IL
07-2019

Skills

  • Returns and exchanges
  • Stock replenishment
  • Queue management
  • Opening and closing procedures
  • Currency conversion
  • Grocery bagging
  • Upselling
  • Drawer balancing
  • Cashier team support
  • Inventory processes
  • Order packing
  • Safety initiatives

Timeline

Cashier Helper

Jewels Osco
06.2023 - 10.2024

Stockroom Assistant

Forever 21
11.2022 - 01.2023

Associate Store Team Leader

Charlette Russe
06.2019 - 06.2023

Sales Associate

Kmart, Sears Holding
03.2015 - 07.2018

High School Diploma -

Manley Career Academy

Some College (No Degree) - Pre-requistes

Wilbur Wright Community College

Some College (No Degree) - EMT

Malcolm X College

Certificate of Technical Studies - Certified Nursing Assistant

Harold Washington College

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Tashina Matlock