Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment.
Overview
11
11
years of professional experience
Work History
Human Resources Generalist
Employ Prince George's
04.2023 - Current
Oversee multiple, full life-cycle equitable hiring processes simultaneously, drafting position descriptions, reviewing resumes, creating interview content, making offers, conducting reference and background checks
Support execution of open enrollment
Assist with payroll for over 100 employees
Respond to compliance requests from stakeholders
Data Entry in Paychex/and other HR information systems
Coordinate offboarding activities including, exit interviews and account termination.
Met with staff to resolve difficult situations related to performance and conflict management
Implemented and supervised orientation procedures for new hires
Facilitated criminal background check process for new hires
Coached managers through employee engagement, documentation, discipline and performance improvement plans
Developed and enforced company policy and procedures relating to human resources activity
Explained and administered medical insurance, disability and flexible spending accounts
Processed unemployment claims and acted as company representative at unemployment hearings
Clinical Intake Specialist
Carelon Health
06.2022 - Current
988 Chat-Remote
Offer crisis-counseling services via chat and text to over 100 clients
Processed risk assessments, safety planning, and de-escalation services via Chat/Text to over 100 clients
Provide crisis intervention, guidance, and supportive counseling to over 100 clients, managing 90% productivity
Maintain confidentiality of records relating to over 100 clients' treatment and services
Evaluated over 100 clients weekly for risk of safety and provide resources
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services
Maintained detailed case histories, metrics and reports to meet strict standards
Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions
Rapid Rehousing Case Manager
Echelon Community Services
12.2020 - 05.2022
Managed caseload of 25 clients by providing case management services to increase stability
Maintain and update 25 client records to include all medical, physical, social, educational, and therapeutic information for documentation of all case activity
Entered 90% of client's data electronically into HMIS daily, to maintain quality assurance
Utilize various counseling and therapeutic techniques to address social, environmental, emotional, and medical problems
Conceptualize counseling and therapeutic techniques to address social, environmental, emotional, and medical problems.
Trainer/Human Resource Assistant
Aichhorn Center for Adolescent Residential Care
11.2012 - 08.2020
Designed and facilitated one and two day training programs for current employees
Prepared full cycle recruiting process, including sourcing, screening and interviewing over 60 applicants
Prepared and executed over 30 orientation presentations for new employees
Supervised over 25 workers with their daily recreational goals
Trained and on-boarded over 50 new employees, and conducted orientations for new staff hires
Planned and scheduled quarterly and yearly trainings for over 200 staff
Audited personnel files.
Mentored new hires, resulting in stronger staff development and increased productivity
Monitored and reported trainee progress, introducing new learning tools to address individual needs
Education
Master's - Human Resource Management
North Central University
12.2023
Bachelor of Arts - Human Services
Southern New Hampshire University
05.2019
Skills
Performance Evaluations
Employee File Management
Promotion Coordination
HRIS Applications
Recruitment
Effective Communication
Leadership Development
New Hire Orientation
Expert in Microsoft Office and Google Suite
Strategic Sourcing
Quote
Every problem is a gift—without problems we would not grow.