Tashina Wungnema
Office Support/Customer Service
Carson City,NV
Summary
Personable and self-motivated team player with a strong attention to detail. Excels in any position or environment leveraging solid skills and past experience. Proven background in logistics and transportation management, adept at adapting to changing demands seamlessly and multitasking under pressure. Collaborates effectively with others to meet deadlines and goals, while also communicating efficiently with co-workers and customers. Familiar with managing schedules, coordinating paperwork, and serving customer needs.
Overview
15
15
years of professional experience
Work History
Session Janitor
Legislative Counsel Bureau
12.2024 - 06.2025
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies, bathrooms and conference rooms.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Janitorial Specialist
Tesla
06.2023 - 10.2024
- Achieved a high level of customer satisfaction by responding quickly to requests for additional cleaning or maintenance services.
- Promoted teamwork among janitorial staff through effective communication and collaboration on shared responsibilities.
- Enhanced workplace safety by promptly addressing spills and other potential hazards.
Call Center Operator
Southwest Answering Service
09.2022 - 06.2023
- Call Management Answered incoming calls promptly and professionally, determining the nature of the call and routing it to the appropriate department or individual.
- Message Handling in Taking and relaying messages accurately and promptly to the intended recipients.
- Maintained accurate records of customer interactions, ensuring efficient follow-up and resolution of outstanding issues.
Front Office Assistant/Dispatcher
Cavallero Heating & Air Conditioning
11.2013 - 01.2020
- Taking customer calls and scheduling appointments for HVACR new installs, quarterly maintenance and emergency heating & air issues. Addressing and resolving customer complaints and issues in a timely and professional manner
- Communicating with technicians to ensure they have the necessary information and resources to complete their tasks
- Maintaining an accurate record of service calls, appointments, customer information and city permits.
Logistics Dispatcher
Bureau of Land Management, BLM (SFIDC)
04.2010 - 09.2013
- Performs and directs others in completing and processing resource order requests for personnel, equipment, supplies, and/or aircraft for all types of incidents.
- Provides assistance on problems encountered by lower level dispatch personnel. Coordinates with other dispatch organizations on mobilization, reassignment, and demobilization of resources.
- Determines the status of available resources and ensures this information is made available in a timely manner.
Education
Associate of Arts - Criminal Justice
Western Nevada College
2201 W. College Pkwy 05.2001 -
Skills
Reception duties
Timeline
Session Janitor
Legislative Counsel Bureau
12.2024 - 06.2025
Janitorial Specialist
Tesla
06.2023 - 10.2024
Call Center Operator
Southwest Answering Service
09.2022 - 06.2023
Front Office Assistant/Dispatcher
Cavallero Heating & Air Conditioning
11.2013 - 01.2020
Logistics Dispatcher
Bureau of Land Management, BLM (SFIDC)
04.2010 - 09.2013
Associate of Arts - Criminal Justice
Western Nevada College
05.2001 -
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