Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Operating Systems
Interests
My Journey
2016 Olympian and Division 1 Athlete
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Timeline
AssistantManager
Tashinga Chitambira

Tashinga Chitambira

IT Systems Administrator
Atlanta,GA

Summary

Experienced IT Specialist adept at aligning cyber security architecture plans with industry standards and organizational goals. Skilled in implementing network defense strategies and optimizing Microsoft systems for peak performance. Recognized for developing and testing robust security frameworks for cloud-based software applications, delivering efficient solutions, and promoting collaboration within teams. Specializes in cost-effective solutions tailored to businesses, emphasizing self-sufficiency and self-reliance to minimize costs and enhance customization for improved accessibility and performance.

Overview

14
14
years of professional experience
1
1
Certification
3
3
Languages

Work History

Cybersecurity Analyst

Strategic Financial Alliance
06.2019 - Current
  • Independently implemented a Hybrid Microsoft Azure/Entra environment from scratch that was customized to the businesses liking to ensure easy and seamless access to sharepoint, User MS365 Licensing, Exchange Online services, Microsoft Teams, Customized compliance and security, Intune integration.
  • Created a Localized AI Assistant called buddy that was safe secure and utilized machine learning to understand the inner workings of the business and each departments roles and projects to better business functions by being a knowledge base that could train employees, have answers on policies and procedures and provided customer data like a crm to help employees provide better service for customers.
  • Created a knowledge base for IT that I constantly updated for other team members to follow with new technology and tips and tricks on how to better their ability to provide service and resolve any New IT issues that may arise due to any updates that are not compatible with legacy applications
  • Enhanced network security by implementing advanced threat detection and prevention systems.
  • Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
  • Reduced false positive alerts in security monitoring systems by fine-tuning detection parameters, enhancing operational efficiency.
  • Enhanced data integrity and availability by designing and implementing comprehensive backup and disaster recovery plans.
  • Guided IT teams in secure configuration of hardware and software, minimizing vulnerabilities and compliance issues.
  • Optimized incident response times by developing and implementing streamlined process for handling security breaches.
  • Reduced downtime caused by security incidents by establishing robust incident management and recovery framework.
  • Advocated for and achieved significant improvements in security posture by leading change in organizational culture towards cybersecurity.
  • Improved stakeholder confidence through preparation and presentation of detailed security reports and improvement plans.
  • Spearheaded adoption of encryption technologies, safeguarding sensitive information during transmission and storage.
  • Recommend improvements in security systems and procedures.
  • Developed plans to safeguard computer files against modification, destruction, or disclosure.
  • Applying technical knowledge and expertise in Cybersecurity Incident Response
  • Analyzing security tool data and system alerts to track and resolve security incidents
  • Responding to SOC-generated trouble tickets in response to system alerts
  • Collaborating with center-wide technical POCs to resolve security-related issues
  • Recommending corrective actions to address identified deficiencies
  • Working with a team to resolve issues and perform tasks in parallel
  • Reporting to the supervisor periodically on individual work accomplishments, problems, progress in mastering tasks, work processes, and individual training needs
  • Maintaining and improve SaaS platforms such as: Salesforce CRM, Financial Force PSA, Intacct, Zoom, DocuSign, Concur, Google Suite, MS Office Suite/365, and more
  • Managing vendors during incidents, enhancements, or normal maintenance of cloud-based applications
  • Evaluating, selecting, designing, configuring and deploying new - or improvements to existing hardware, software, and IT services
  • Developing, curate, and delivering staff training for SaaS platforms such as: Salesforce CRM, Financial Force PSA, Intacct, Zoom, DocuSign, Concur, Google Suite, MS Office Suite/365, and more
  • Monitoring performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
  • Helping define IT infrastructure strategy, architecture, and processes
  • Analyze new business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
  • Managing external help desk vendor and ultimately accountable for the resolution of help desk issues that cannot be handled externally
  • Maintaining system documentation, procedures, and policies
  • System diagnostics on Sonicwall firewall
  • Managing the IT budget
  • Performed regular reviews of user access rights, minimizing the risk posed by insider threats or compromised accounts.
  • Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
  • Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.

IT Analyst (TAC II Contract)

Robert Half Technologies
01.2019 - 06.2019
  • Apply advanced technical expertise using standard operating and diagnostic procedures to resolve issues
  • Communicate technical issues to external customers in a fast paced and customer critical environment
  • Maintain a closed-loop communication style, assuring all appropriate individuals are notified of ongoing issues and problem resolution status
  • Take part in field support and L2 support training and development of training content
  • Initial web application troubleshooting and support
  • Initial network troubleshooting and support
  • Monitor batch jobs, processes, and third-party interfaces such as Nextgen, Imprivata, Vmware, etc.
  • Password resets and edits for online applications
  • Process and coordinate and execute ad-hoc report requests and ensure delivery to requestor
  • Process business rules change requests
  • Troubleshoot and report system related issues
  • Managing workload and prioritization to ensure processing deadlines are met
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Enhanced communication across departments with deployment of unified communication platform.

IT Analyst (ITG Contract)

Georgia Institute of Technology
07.2018 - 01.2019
  • Use of Footprints/ Service Desk ticketing system where all tickets are documented and resolved
  • Use of SCCM for installation and updating of Windows Apps, legacy applications and Operating Systems
  • Active directory to manage and store information about resources from a network, as well as application data, in a distributed database.
  • Used Azure to create Microsoft or Linux virtual machines that host apps and services, managed SQL relational databases, remotely manage group policy and authentication and create and deploy applications.
  • Use of Citrix for XenApp and Remote Desktop Services. Provided security, maintenance and support for all clients using these applications.
  • Set up of new hire phones, laptops, workstations
  • Implemented Duo authentication software a 2-factor verification, I was responsible for added users' devices to database.
  • Use of SQL server to implement database management of 7 departments around campus
  • Network configuration and troubleshooting cisco switches around campus through consoling in via Putty to ensure ports were on correct Vlans and were active for use.
  • Troubleshooting of all windows and mac devices. Implementing patch Tuesday schedules and ensuring all machines updated periodically on set schedule. To avoid errors and application failure.
  • Migrated all machines from windows 7 to windows 10, this required implementation of imaging stations and creating an MDM server/ MDT server to be able to image over a VLAN and deploy applications to apple products.
  • Used VMware ESXi for deploying and serving virtual computers. Created virtual machine based on specs provided by company.
  • Bomgar, Google Apps Unlimited, LogMeIn, TeamViewer, Putty, BMC Remedy, PowerShell to script cmdlet for tasks, managing corporate-wide deployments of Microsoft Office 365
  • Sumo Logistics - Create/Implement data analytics for projects and applications, work with the teams to come up with the best solution to their needs. Investigated alerting/notification process for outages, make recommendations on improvement. Perform analysis on event trends and recommendation on reductions and improvements. Meet with application and system teams to gather requirements, develop, and implement new monitoring. Troubleshoot internal alerts and notifications from environment. The data analytics team is responsible for monitoring.
  • IT Business Management: Manages staff within assigned area, conducting hiring, and training and performance review activities as required. Supports budget processes and conducts fiduciary activities as appropriate to ensure appropriate allocation of funds. Supports procurement processes related to services and/or products necessary for the organization. Supports department-wide IT strategic and operational planning activities.
  • Customer Business Requirements: Works with business partners to understand business needs.
  • Customer Technology Planning: Provides input to business technology planning within their functional area. Identifies and researches alternative technologies, evaluates current staff and technical resources, and identifies alternatives for addressing business objectives.
  • Implemented Office 365 for setting up your organization in the cloud, manage users, manage subscriptions.
  • IT Initiatives: Managed the implementation of IT initiatives to support business strategy.
  • Technical Solution Identification and Procurement: Participated with end users and management in the identification and evaluation of information systems requirements, and develops plans to insure the completion of these activities. Developed plans for the completion of major applications. Coordinated the acquisition of approved hardware and software including the planning for migration, installation, and training.
  • Business Process Improvement: Develops and implements technologies to improve the performance of a business process and increase efficiency and effectiveness.
  • Vendor Management: Manages vendor relationships to maximize value to the business.
  • Technical Standards: Contributes to the development of standards and recommends changes to systems/applications. Provides technical and business expertise.
  • Staff Resource Optimization: Identified the roles, skills and knowledge required. Ensured staff has the resources and skills needed to support all work initiatives. Participated in IT workforce deployment activities.
  • End User Training: Managed the development and delivery of training for internal IT users to ensure productive use of existing and new systems.
  • Performed related duties and fulfills responsibilities as required.
  • Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
  • Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
  • Optimized system performance by conducting regular audits and resolving identified issues.
  • Tailored IT solutions to meet specific business needs, improving overall operational efficiency.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Offered input for complex documents to support client-ready final versions.

IT MANAGER

GOVERNOR MOREHEAD SCHOOL
01.2018 - 04.2018
  • Company Overview: A government organization.
  • Worked in a government setting where I followed government procedures to complete day to day Activities.
  • Provided creative, out of the box solutions to solving challenging problems
  • Managed Voice Over IP Project for a government organization were I implemented web client for mitel phones, configured Vlans for phones and deployed configurations to 50+ switches.
  • .Net upgrading, configuring and debugging existing systems, providing technical support for web, desktop and mobile applications. As well as develop documentation throughout the software development life cycle (SDLC).
  • Implemented various software to enable business to run more efficiently (inventory software, remote access software, remote tracking software, VPN software, Cloud backup software, etc.
  • Migrated all machines from windows 7 to windows 10, this required implementation of imaging stations and creating an MDM server/ MDT server to be able to image over a VLAN and deploy applications to apple products.
  • PowerShell to script cmdlet for tasks, managing corporate-wide deployments of Microsoft Office 365
  • Troubleshooting and configuration of cisco switches, routers and Cisco Aironet wireless bridges
  • IT Business Management: Manages staff within assigned area, conducting hiring, and training and performance review activities as required. Supports budget processes and conducts fiduciary activities as appropriate to ensure appropriate allocation of funds. Supports procurement processes related to services and/or products necessary for the organization. Supports department-wide IT strategic and operational planning activities.
  • Customer Business Requirements: Works with business partners to understand business needs.
  • Customer Technology Planning: Provides input to business technology planning within their functional area. Identifies and researches alternative technologies, evaluates current staff and technical resources, and identifies alternatives for addressing business objectives. Implemented Office 365 for setting up your organization in the cloud, manage users, manage subscriptions.
  • IT Initiatives: Managed the implementation of IT initiatives to support business strategy.
  • Technical Solution Identification and Procurement: Participated with end users and management in the identification and evaluation of information systems requirements, and develops plans to insure the completion of these activities. Developed plans for the completion of major applications. Coordinated the acquisition of approved hardware and software including the planning for migration, installation, and training.
  • Business Process Improvement: Develops and implements technologies to improve the performance of a business process and increase efficiency and effectiveness.
  • Vendor Management: Manages vendor relationships to maximize value to the business.
  • Technical Standards: Contributes to the development of standards and recommends changes to systems/applications. Provides technical and business expertise.
  • Staff Resource Optimization: Identified the roles, skills and knowledge required. Ensured staff has the resources and skills needed to support all work initiatives. Participated in IT workforce deployment activities.
  • End User Training: Managed the development and delivery of training for internal IT users to ensure productive use of existing and new systems.
  • Technical Standards: Contributes to the development of standards and recommends changes to systems/applications. Provides technical and business expertise.
  • Staff Resource Optimization: Identified the roles, skills and knowledge required. Ensured staff has the resources and skills needed to support all work initiatives. Participated in IT workforce deployment activities.
  • End User Training: Managed the development and delivery of training for internal IT users to ensure productive use of existing and new systems.
  • ServiceNow or building, testing and deploying applications. Ticketing and Inventory System, Field Service Management, creating the consumer-like self-service experience that users expect and systematically manage security incidents, prioritize vulnerabilities, visualize the effectiveness of security investments.
  • Performs related duties and fulfills responsibilities as required.
  • JAMF mobile device management for deployment, device and application management, inventory collection and optimizing security capabilities.
  • A government organization.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Oversaw IT department operations and training.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Improved network efficiency by implementing new server configurations and optimizing system operations.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
  • Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Created and terminated user's accounts from start to finish in business applications.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Customized and repaired technology based on staff requests.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.

IT ANALYST (Contract)

CREATIVE STAFFING
07.2017 - 01.2018
  • Based on area of assignment, develops, updates, maintains and/or enhances technology programs, services equipment and solutions;
  • Responds to user requests; researches and analyzes processes, applications, system capabilities and limitations; defines user needs and requirements; develops and implements IT solutions; leads and manages projects, as assigned;
  • Monitors the operating performance and system availability of assigned hardware, software, websites, data, infrastructure, networking and communications systems; monitors network security and access; ensures operational effectiveness, security and data integrity; and performs testing, maintenance, upgrades and/or installations;
  • Researches and evaluates solutions; recommends, plans, and/or assists with the purchase and implementation of equipment, systems and other technology products;
  • Implements operating system and applications software upgrades and applications software;
  • Prepared technical documentation and instructional manuals on the functionality and use of relevant hardware and software applications;
  • Championed change management efforts to drive adoption of new technology systems across the organization smoothly.
  • Increased productivity with tailored training programs designed to improve employee proficiency in key software applications quickly.
  • Achieved significant cost savings by negotiating with vendors for software and hardware purchases.
  • Increased user satisfaction by providing comprehensive IT support and training.

DESK TECHNICIAN

Doctors Making Housecalls
02.2017 - 07.2017
  • Receives calls from users requesting solutions or service to personal computer problems.
  • Business Objects to Create design specifications to meet functional and business requirements, Create design specifications to meet functional and business requirements.
  • Records all problems reported or discovered.
  • Researches and resolves routine user problems related to computer and communication, equipment and software.
  • Conducts and coordinates user support for personal computer software/hardware and on-line systems through telephone communication and on site assistance.
  • Assists information services staff in development and establishment of problem prevention programs such as user training.
  • Maintains current computer software reference materials such as user manuals, training guides and technical support materials.
  • Performs data entry and output verifications.
  • Provides monthly reports, based on Help Desk System and other information.
  • Performs other related work as required.
  • Be an active collaborator in our Agile based team.
  • Assist in new feature development and bug fixes.
  • Contribute to peer design reviews, leveraging experience to propose solutions for upcoming projects.
  • Propose refactoring solutions to encourage maintainability.
  • Create unit tests to confirm functionality changes.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.

FIELD SERVICE TECHNICIAN/ON-SITE SUPPORT (Contract)

PKC TECHNOLOGY
08.2014 - 12.2016
  • Schedule and perform regular predictive/preventive maintenance inspections on equipment. Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  • Act as a liaison between the customer and other departments/functions of the company. Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches Installing and repairing Servers.
  • Troubleshoot and installing in LAN-WAN environments.
  • Provide some desk side technical support for hardware and software.
  • Perform analysis to effectively identify potential problems to eliminate problems in the future.
  • Maintain requisite technical competence to support the hardware and software.
  • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process.
  • Taking appropriate actions to mitigate or eliminate hardware/software problems handle General Territory.
  • Perform applicable preventative maintenance, per OEM specifications.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Followed safety procedures to avoid injuries in field.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Developed and implemented customized service plans to meet customer needs.
  • Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.

COMPUTER LAB TECHNICIAN

CAMPBELL UNIVERSITY
07.2013 - 12.2016
  • Troubleshooting issues with printers, Wi-Fi hotspots, workstations, laptops, tablets and servers.
  • Monitoring of servers, workstations, printers, UPS, etc.
  • Basic network troubleshooting and analytical skills Windows 10/7, Server 2012R2/2008R2.
  • Installing/upgrading software and new user setups.
  • Knowledgeable on following technologies, LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, etc.

JR. SYSTEMS ADMINISTRATOR

CHIPS BUSINESS SOLUTIONS
01.2011 - 04.2012
  • Training In Administration.
  • Determine root cause of issues and communicate appropriately to internal and external customers.
  • Develop and maintain installation, operations, and configuration procedures.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware and software.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
  • Apply operating system updates, patches, and configuration changes.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
  • Provide technical support after normal work hours when necessary.
  • Responsible for documenting the configuration of systems.
  • Customer Service.
  • Advise management on situations that may require additional client support or escalation.
  • Consistently provide excellent customer service.
  • Communicates to the customer the status of requests for technical assistance as well as establishes a service level expectation with them. Follow all relevant standards and procedures.
  • Thoroughly document incident descriptions, activities and resolutions.
  • Innovation.
  • Develop and mature System Administration processes to ensure free flowing escalation and information within the organization.
  • Introduce and integrate new technologies into existing data center environment.
  • Design and implement highly-available hardware and software systems across multiple operating systems.
  • Leadership.
  • Mentor and/or guide less-experienced system administrators in locating the necessary tools and process to identify troublesome trends as they develop.
  • Assists in developing strategic plans and identifies key success factors, setting priorities, and allocating resources to achieve unit, division, and County goals.
  • Performs duties as assigned and necessary which are related or logical in assignment to the position.
  • Analyzed system logs for identifying potential issues before they escalated into larger problems.
  • Managed user accounts, permissions, and access controls to maintain a secure computing environment.
  • Provided top-notch customer service by promptly addressing helpdesk tickets and user inquiries.
  • Participated in on-call rotations to provide round-the-clock support for mission-critical systems as needed.
  • Contributed to disaster recovery planning efforts, building resilience against potential threats or incidents.

Education

Bachelor of Science - Information Technology Security

Campbell University
Buies Creek, NC
05.2001 - 12.2016

Bachelor of Science - Information Technology System Administration

Campbell University
Buies Creek, NC
05.2001 -

Skills

Active Directory

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Certification

CompTIA A

Personal Information

Work Permit: Authorized to work in the US for any employer

Operating Systems

  • Microsoft Windows
  • Mac OS X
  • Linux (Certified)

Interests

  • Coding and Programming
  • App Development
  • Drone Piloting
  • Track and Field (I was a Division 1 Athlete, Signed to Puma in 2016 and went to the Rio De Janeiro Olympics in 2016, as well as participated in World Championships and African Championships and ranked top in the world for my Track Career)
  • Crafting and DIY Projects
  • Music
  • Graphic Design
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Fashion
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Youth Development Programs
  • Offering time and support to shelters for the homeless, women, and animals
  • Fundraising Events

My Journey

I am a proud native of Harare, Zimbabwe, and a former Division 1 Track and Field athlete who was scouted for my sprinting talent and earned a scholarship to compete at the collegiate level in the United States. My dedication to the sport led me to the global stage, where I proudly represented my country at the 2016 Rio de Janeiro Olympics, the World Championships, and the African Championships. In 2016, I signed with Puma and ranked among the top sprinters in the world during my competitive career.

My journey from Zimbabwe to the world stage has been driven by relentless work ethic, deep self-motivation, and unwavering discipline. As a native Shona speaker, I carry the values of resilience and humility with me in everything I do. I believe in smiling through every moment—because even in adversity, a smile and a laugh can be powerful reminders that brighter days are ahead. My story is one of perseverance, purpose, and passion, and I continue to approach every goal with the same fire that took me from Harare to the Olympic stage.

2016 Olympian and Division 1 Athlete

I am a proud native of Harare, Zimbabwe, and a former Division 1 Track and Field athlete who was scouted for my sprinting talent and earned a scholarship to compete at the collegiate level in the United States. My dedication to the sport led me to the global stage, where I proudly represented my country at the 2016 Rio de Janeiro Olympics, the World Championships, and the African Championships. In 2016, I signed with Puma and ranked among the top sprinters in the world during my competitive career.

My journey from Zimbabwe to the world stage has been driven by relentless work ethic, deep self-motivation, and unwavering discipline. As a native Shona speaker, I carry the values of resilience and humility with me in everything I do. I believe in smiling through every moment—because even in adversity, a smile and a laugh can be powerful reminders that brighter days are ahead. My story is one of perseverance, purpose, and passion, and I continue to approach every goal with the same fire that took me from Harare to the Olympic stage.

Accomplishments

  • Collaborated with team of 50 in the development of Zscaler Integration.
  • Resolved product issue through consumer testing.
  • Supervised team of 50 staff members.
  • Create a Localized Ai for business use and training
  • Create a Microsoft ecosystem for seamless licensing and accessibility to collaborative document editing, share point, Microsoft Exchange online access, Microsoft Teams archived chats and meeting integrations, Intune MDM, Onedrive Access and security/ compliance customizations for industry compliance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work from home optionWork-life balanceCompany CulturePersonal development programs

Quote

It is never too late to be what you might have been.
George Eliot

Software

Azure

Entra

Sonicwall

Windows Server

Mac OS

Velocity

Hyper-V

Visual Studio

Microsoft 365

Powershell

Linux

Python

C#

C

HTML

Salesforce

Moxo

Redtail

Active Directory

Jenkins

Wordpress

Languages

English
Shona
Portuguese
French
Afrikaans

Timeline

Cybersecurity Analyst

Strategic Financial Alliance
06.2019 - Current

IT Analyst (TAC II Contract)

Robert Half Technologies
01.2019 - 06.2019

IT Analyst (ITG Contract)

Georgia Institute of Technology
07.2018 - 01.2019

IT MANAGER

GOVERNOR MOREHEAD SCHOOL
01.2018 - 04.2018

IT ANALYST (Contract)

CREATIVE STAFFING
07.2017 - 01.2018

DESK TECHNICIAN

Doctors Making Housecalls
02.2017 - 07.2017

FIELD SERVICE TECHNICIAN/ON-SITE SUPPORT (Contract)

PKC TECHNOLOGY
08.2014 - 12.2016

COMPUTER LAB TECHNICIAN

CAMPBELL UNIVERSITY
07.2013 - 12.2016

JR. SYSTEMS ADMINISTRATOR

CHIPS BUSINESS SOLUTIONS
01.2011 - 04.2012

Bachelor of Science - Information Technology Security

Campbell University
05.2001 - 12.2016

Bachelor of Science - Information Technology System Administration

Campbell University
05.2001 -

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