Tashiona Nipper
Snellville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
ILR Claims Associate
State Farm
01.2025 - Current
- Worked in collaborative team environment to handle large volume of claims and telephone calls.
- Communicated with customers over telephone, mobile app and internet to gather loss information.
- Used claims systems and other technologies to document loss information.
- Routed claims to claims handling teams to expedite processing.
- Attended ongoing training programs and continuing education to maintain licensing requirements.
Elite Service Agent
Delta Vacations
02.2023 - 01.2025
- Efficiently manage customer calls, ensuring rapid resolution and satisfaction.
- Foster strong customer relationships, enhancing service quality and trust.
- Process trip inquiries and modifications, maintaining high service standards.
- Investigate and solve service issues, ensuring seamless customer experiences.
- Streamlined customer service processes, reducing call handling time and improving satisfaction rates in a high-volume contact center environment.
Open Enrollment Specialist
Benefit Communication Insourcing
10.2022 - 11.2024
- Guided open enrollment processes, enhancing employee understanding and participation.
- Resolved complex enrollment issues, improving satisfaction and reducing errors.
- Analyzed enrollment data to identify trends, leading to informed decision-making.
- Supported employees with personalized assistance, fostering a positive experience.
Dispatcher
DN Transport Inc.
03.2020 - 07.2023
- Prioritized dispatch tasks, achieving 98% on-time deliveries.
- Managed customer calls, resolving service issues efficiently.
- Assisted drivers in overcoming route challenges for timely arrivals.
- REMOTE
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
Seasonal Customer Support Agent
Amazon
04.2020 - 09.2020
- Guided customers to optimize product use, enhancing satisfaction and retention.
- Resolved disputes by matching returns with original orders, ensuring accurate processing.
- Delivered precise assistance via chat, boosting customer engagement and trust.
- Documented suspicious activities, aiding in investigations and legal processes.
- Identified fraud patterns through data analysis, improving security measures.
Assistant Store Manager
HHGregg
11.2015 - 09.2018
- Managed inventory to optimize order planning and meet store needs, boosting efficiency.
- Led sales teams, enhancing performance and fostering a collaborative environment by 40%.
- Worked with store manager to achieve financial targets, driving revenue growth.
- Ensured staff compliance with company policies, maintaining operational standards.
Education
Associate in Applied Science (A.A.S.) -
Georgia Gwinnett College
Lawrenceville, GA06-2026
Skills
- Accurate data entry
- Effective communication
- Skilled in resolving conflicts
- Telecommunications proficiency
- Active listening skills
- Flexibility in changing environments
- Customer engagement
- Experience with CRM platforms
- Claims processing
Languages
English
Timeline
ILR Claims Associate
State Farm
01.2025 - Current
Elite Service Agent
Delta Vacations
02.2023 - 01.2025
Open Enrollment Specialist
Benefit Communication Insourcing
10.2022 - 11.2024
Seasonal Customer Support Agent
Amazon
04.2020 - 09.2020
Dispatcher
DN Transport Inc.
03.2020 - 07.2023
Assistant Store Manager
HHGregg
11.2015 - 09.2018
Associate in Applied Science (A.A.S.) -
Georgia Gwinnett College
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Ryan RogierRyan Rogier
Auto Estimatics Appraiser at State FarmAuto Estimatics Appraiser at State Farm
Julius BertieJulius Bertie
Shift Leader at Marcos's PizzaShift Leader at Marcos's Pizza
TREVON SALTERTREVON SALTER
Employment Service Specialist at Technical College System of GeorgiaEmployment Service Specialist at Technical College System of Georgia