Tashira Boyd
Saint Louis,Missouri
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Caregiver
Golden Heart Home Health
2022.03 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Fleet Manager
ST CHARLES DMV
2022.03 - Current
- Supervised employees to promote optimal productivity in job tasks and duties.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Receptionist
WAXPERTS
2021.11 - 2022.03
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Customer Service Representative
Arise Platform
2021.08 - 2021.12
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Patient Care Technician
Mercy Hospital St. Louis
2020.01 - 2020.08
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted with patient admissions, discharges and transfers.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Sales Associate
Rainbow Shops
2016.09 - 2018.07
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
Education
Some College (No Degree) -
Ultimate Medical Academy - Clearwater
Clearwater, FLBachelor of Science - Nursing
Grand Canyon University
Saint Louis03.2024
Associate of Science -
Coffeyville Community College
Coffeyville, KS12.2019
High School Diploma -
Ritenour Sr. High School
St Louis, MO06.2018
High School Diploma -
NORTH TECHICAL HIGH SCHOOL
06.2018
Skills
- Vehicle Inspections
- Vendor Collaboration
- Government Regulatory Requirements
- MS Office Suite
- Employee Management
- Effective Communication
- Customer Service
- Spreadsheets
- Paperwork Processing
- Active Listening
- Multitasking and Prioritization
- Professional Demeanor
- Microsoft Office Specialist Certified
- Technical Support
- Organization and Efficiency
- Respectful and Compassionate
- Time Management
- Dependable and Responsible
- Patient Care
- Multitasking and Organization
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Data Entry
- Payment Processing
- Microsoft Excel
- Call Center Operations
- Follow-up skills
- Scheduling
- Call Management
- Appointment Scheduling
- Order Processing
Timeline
Caregiver
Golden Heart Home Health
2022.03 - Current
Fleet Manager
ST CHARLES DMV
2022.03 - Current
Receptionist
WAXPERTS
2021.11 - 2022.03
Customer Service Representative
Arise Platform
2021.08 - 2021.12
Patient Care Technician
Mercy Hospital St. Louis
2020.01 - 2020.08
Sales Associate
Rainbow Shops
2016.09 - 2018.07
Some College (No Degree) -
Ultimate Medical Academy - Clearwater
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science -
Coffeyville Community College
High School Diploma -
Ritenour Sr. High School
High School Diploma -
NORTH TECHICAL HIGH SCHOOL
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