Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Processed payments, entering sales in register for prompt customer service.
Monitored current trends to understand fashions and better serve customer needs.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Recorded notes for future reference about customer preferences and services delivered.
Organized sales area and work station to showcase products and boost sales.
Restaurant Manager
Whataburger
MONROE, LA
02.2014 - 06.2016
Managed staff schedules and maintained adequate coverage for all shifts.
Implemented effective inventory control systems to reduce food spoilage and waste.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Phlebotomy Office Manager
Diagnostic Laboratories of Oklahoma
Clinton, OK
10.2011 - 02.2014
Developed and implemented office policies and procedures.
Assisted with the preparation of budgets, forecasts and financial statements.
Supervised staff members, organized schedules and delegated tasks.
Coordinated meetings, conferences, travel arrangements and department activities.
Maintained filing system for records, correspondence and other documents.
Ordered supplies and equipment to maintain adequate inventory levels.
Provided administrative support to management team including preparing reports and presentations.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Organized company events including holiday parties, team building activities .
Phlebotomist
E.A Conway Medical Center
Monroe, LA
01.2009 - 10.2011
Performed venipuncture and other blood collection procedures according to established standards.
Assisted in the preparation of laboratory specimens for analysis and testing.
Maintained a clean, safe, and organized work environment.
Verified patient information prior to specimen collection.
Customer Care Representative
JP Morgan Chase
Monroe, LA
05.2005 - 10.2008
Answered customer inquiries over the phone and via email.
Provided accurate, valid, and complete information to customers.
Resolved customer complaints promptly and professionally.
Direct Care Worker
G B Cooley
Monroe, LA
05.2004 - 05.2005
Skilled at working independently and collaboratively in a team environment.
Strengthened communication skills through regular interactions with others.
Demonstrated strong organizational and time management skills while managing multiple projects.
Worked flexible hours across night, weekend, and holiday shifts.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Cultivated interpersonal skills by building positive relationships with others.
Overview
20
20
years of professional experience
1
1
Certification
Summary
Personable and dedicated Practical Nurse with extensive experience in the Healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with patients. Motivated to maintain patient satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for patient teaching, patient advocacy and healing. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Education
Practical Nursing
Louisiana Delta Community College
Monroe, LA
05-2024
Phlebotomy
National Health Career Association
West Monroe, LA
11-2008
High School Diploma -
Rayville High School
Rayville, LA
05-2002
Some College (No Degree) - Business Administration
University of Louisiana At Monroe
Monroe, LA
Skills
Policy Implementation
Office Administration
Records And Files
Documentation Management
File Organization
Inventory Supplies
Supply Restocking
Exceptional Customer Support
Greeting Visitors
Blood collection
Venipuncture
Donor screening
Infection Control
Hemoglobin Testing
Specimen Preparation
Health Education
Front Desk Oversight
Front Office Management Certified
Dbms
Compassionate Care
Clinical Documentation
Geriatric Care
Physical assessments
Mental Health Support
Vital signs monitoring
Preventive Care
Pediatric Care
Wound Care
Samples collection
Physical Assessment
Empathetic and compassionate
HIPAA Compliance
Direct Patient Care
Immunization Administration
Medication Dispensing
ADL Assistance
Patient Care
Certification
Phebotomy Certification
Practical Nursing Diploma May 13, 2024
Timeline
Loc Stylist
Black Hair Spa
02.2016 - Current
Restaurant Manager
Whataburger
02.2014 - 06.2016
Phlebotomy Office Manager
Diagnostic Laboratories of Oklahoma
10.2011 - 02.2014
Phlebotomist
E.A Conway Medical Center
01.2009 - 10.2011
Customer Care Representative
JP Morgan Chase
05.2005 - 10.2008
Direct Care Worker
G B Cooley
05.2004 - 05.2005
Practical Nursing
Louisiana Delta Community College
Phlebotomy
National Health Career Association
High School Diploma -
Rayville High School
Some College (No Degree) - Business Administration