Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Natasha Montgomery

Southaven,MS

Summary

Customer-oriented professional promotes proven track record of successfully resolving customer complaints and inquiries with a focus on enhancing customer satisfaction. Excellent ability to quickly build rapport with customers and handle difficult customer service situations with ease. Skilled in navigating multiple computer systems, multitasking, and troubleshooting customer issues. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.


Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

27
27
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE ASSOCIATE Part Time

UnitedHealthcare
01.2023 - Current
  • Evaluated daily schedules, accommodating patient flow and minimizing missed appointments
  • Greeted patients immediately upon arrival, providing excellent customer service
  • Scanned and documented new patient information in electronic health records for registration purposes
  • Collected co-payments and co-insurance and issued appropriate receipts during check-in
  • Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
  • Responded to emergencies, helping patients in distress and identifying support resources
  • Scheduled appointments, managed calendars, and coordinated meetings efficiently
  • Provided excellent customer service to all patients, staff members, and visitors
  • Organized paperwork for medical records accurately and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Personal Care Assistant

Complete Home Health Care
12.2013 - Current
  • Assisted clients with daily living n to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Customer Service Representative

AT&T
08.2011 - 12.2013
  • Responded to 3 telephone inquiries and complaints following standard operating procedures
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Adhered to company policies and procedures while providing superior service
  • Packing and labeling a prescribed medication
  • Processing insurance claims
  • Tracking inventory
  • Preparing compounded medications using sterile and non-sterile processes
  • Assists Pharmacists in Dispensing Medications
  • One of the primary responsibilities of a pharmacy technician is to assist pharmacists in dispensing medications to patients
  • Handle drop off prescriptions, refill requests, filling prescriptions, and handling the pick-up area
  • Prescriptions will be sent in via fax, phone, electronically via email.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Certified Nursing Assistant

Golden Age Nursing Home
01.1998 - 03.2011
  • Maintains and reviews records, storage, and security conditions for drugs and pharmaceutical supplies
  • Responded to emergency situations in a timely and efficient manner
  • Performed administrative duties such as filing paperwork, creating reports, entering data into computer system.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Supported needs of 20 + residents under long-term care.

Education

BACHELOR OF SCIENCE ( Behavioral Health Sci - Behavioral Health Science

Grand Canyon University
Phoenix, AZ
05.2025

High School Diploma -

Amanda Elzy High School
Greenwood, MS
05.1996

Skills

  • MS Office Proficiency
  • Word Processing
  • Scheduling Appointments
  • Microsoft Office
  • Listening Skills
  • Scheduling
  • POS System Operation
  • Grooming assistance
  • Emotional Support
  • Personal Hygiene Assistance
  • Housekeeping tasks
  • Patient Assessments
  • Medical Records Management
  • Stress Management
  • Client rapport
  • Compassionate Caregiving
  • Behavior Management
  • Dressing assistance
  • Compassionate patient care
  • CPR Certified
  • Light Housekeeping

References

References available upon request

Certification

  • [Certified Personal Care Assistant] [ Network of Allied Health] [2013-Current August 2024]
  • [Phlebotomist Technician ] [ Network of Allied Health ] [August 2024]
  • [Clinical Certified Medical Assistant] [ Network of Allied Health ] [August 2024]


Languages

English
Full Professional

Timeline

CUSTOMER SERVICE ASSOCIATE Part Time

UnitedHealthcare
01.2023 - Current

Personal Care Assistant

Complete Home Health Care
12.2013 - Current

Customer Service Representative

AT&T
08.2011 - 12.2013

Certified Nursing Assistant

Golden Age Nursing Home
01.1998 - 03.2011

BACHELOR OF SCIENCE ( Behavioral Health Sci - Behavioral Health Science

Grand Canyon University

High School Diploma -

Amanda Elzy High School

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