Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Tashiria Robinson

Niles

Summary

Dynamic Janitorial Supervisor at ServPro with proven expertise in team management and cleaning protocols. Skilled in fostering a positive work environment while ensuring exceptional cleanliness standards. Recognized for effective staff training and enhancing operational efficiency. Demonstrates strong problem-solving abilities and attention to detail in high-pressure situations. Dedicated professional experienced in providing superior housekeeping services in hospitality, healthcare, and corporate industries. Expertise in leading and directing housekeeping staff and janitorial cleaners, monitoring work quality, and ensuring high cleanliness standards. Highly organized and detail-oriented with excellent time management, communication, and problem-solving skills. Knowledgeable customer service professional with extensive experience in various industries. Solid team player with positive demeanor and skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Janitorial Supervisor

ServPro
07.2023 - Current
  • Proactively address any maintenance issues or potential hazards before they become problems.
  • Work closely with other departments such as engineering or security teams to coordinate preventive maintenance activities when needed.
  • Develop effective strategies to motivate employees and promote a positive work environment.
  • Effectively manage a team of janitors to ensure the highest standards of cleanliness in all areas of the facility.
  • Train new staff on proper cleaning techniques and safety protocols.
  • Develop and implement procedures for cleaning and maintaining floors, walls, windows, furniture and other surfaces.
  • Evaluate job performance of individual members of the custodial staff regularly providing feedback on areas needing improvement.
  • Supervise staff during their shifts to ensure tasks are completed properly and efficiently.
  • Investigate complaints from customers/staff regarding cleanliness issues or other concerns.
  • Perform and assist with cleaning duties as necessary.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Issues supplies and equipment to workers.
  • Recommend changes that improve service and increase operational efficiency.

General Cleaner

Core Janitorial Services
07.2022 - 07.2023
  • Maintained a safe and clean working environment by sweeping, mopping, and vacuuming floors; dusting surfaces; emptying trash receptacles; and cleaning windows.
  • Worked independently with minimal supervision while completing assigned tasks.
  • Followed safety procedures when using chemicals to clean bathrooms, kitchens, hallways, lobbies, stairways, and other areas.
  • Reported any damage or malfunctioning equipment immediately upon discovery.
  • Exercised great attention to detail while cleaning rooms, furniture, fixtures, walls and carpets.
  • Organized closets, shelves, cabinets and storage areas in an orderly fashion according to company standards.
  • Displayed strong communication skills when interacting with customers and colleagues.
  • Provided exceptional customer service by addressing any issues or concerns quickly and efficiently.
  • Utilized problem-solving skills to address difficult situations that arose during shifts.
  • Disinfected and cleaned bathroom areas, refilling dispensers.
  • Washed windows, mirrors, and glass surfaces to remove residue.
  • Safely handled cleaning chemicals to comply with guidelines and procedures.
  • Removed dirt and debris from high-traffic areas.
  • Emptied wastebaskets to transport trash to designated disposal areas.
  • Stocked individual rooms and common areas with proper supplies.
  • Thoroughly dusted and vacuumed commercial and residential buildings daily.
  • Notified supervisor of issues with equipment or breakage.
  • Interacted professionally with employees and clients.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Swept and mopped floors and vacuumed carpets.
  • Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations.
  • Sanitized and cleaned equipment and surfaces with solvents.
  • Followed established guidelines for handling hazardous waste materials properly and safely.

Customer Service Agent

Continental Finances
03.2021 - 06.2021
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Addressed customer account discrepancies and concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Virtual Service Solutions
01.2020 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Hotel Housekeeper

Holiday Inn
09.2012 - 12.2019
  • Cleaned assigned guest rooms and replenished guest amenities and hotel room supplies.
  • Performed daily cleaning tasks including vacuuming, dusting, mopping, polishing furniture and fixtures.
  • Met consistently high standards of cleanliness, sanitation, and organization.
  • Assigned duties to other staff and gave instructions regarding work methods and routines.
  • Sorted, counted and marked clean linens and stored in linen closets.
  • Provided assistance with organizing closets, cabinets, drawers, and shelves.
  • Observed precautions required to protect hotel and guest property and report damage, theft and found articles to supervisors.
  • Polished furniture and fixtures with specialized polishing agents.
  • Dusted and polished furniture and equipment.
  • Kept storage areas and carts well-stocked, clean, and tidy.
  • Changed bed linens and towels on a regular basis according to client's instructions.
  • Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Organized work assignments efficiently utilizing available resources to ensure timely completion of tasks.
  • Informed supervisor of low supply levels, enabling prompt reordering.
  • Complied with hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Inspected rooms for maintenance needs and checked fixtures, equipment and room conditions, reporting deficiencies.
  • Responded promptly to any requests from guests or management regarding housekeeping needs.
  • Tagged lost and found articles and turned into management.
  • Assisted coworkers with turning mattresses and moving heavy items.
  • Ensured that all linens were laundered in accordance with established guidelines.
  • Trained new staff in hotel housekeeping procedures and standards.
  • Vacuumed rugs, carpets, upholstered furniture, and draperies.
  • Regularly inspected guest rooms for cleanliness and made sure all rooms met hotel standards.
  • Inspected all guest rooms for safety hazards and property damage before completing the assigned duties.
  • Responded promptly to guests’ requests for delivery of housekeeping supplies and linens.
  • Demonstrated ability to clean and maintain guest rooms, bathrooms, and common areas according to hotel standards.
  • Maintained a positive attitude while interacting with guests and coworkers.
  • Addressed guest cleaning needs, ensuring all hotel rooms and common areas were kept up to standard.
  • Provided excellent customer service by greeting guests upon arrival and responding quickly to their requests during their stay.
  • Stocked cleaning carts with supplies such as linens, towels, toiletries and other items needed for housekeeping services.

Education

High School Diploma -

Woodrow Wilson High School
Youngstown, OH
06-2007

Skills

  • Cleaning expertise
  • Supervisory experience
  • Team management
  • Teamwork and collaboration
  • Customer service
  • Multitasking
  • Problem-solving
  • Attention to detail
  • Time management
  • Organizational skills
  • Adaptability and flexibility
  • Reliability
  • Team leadership
  • Active listening
  • Problem resolution
  • Data entry
  • Call center experience
  • Computer proficiency

Certification

Spartan Bloodborne Pathogen Assessment

Timeline

Janitorial Supervisor

ServPro
07.2023 - Current

General Cleaner

Core Janitorial Services
07.2022 - 07.2023

Customer Service Agent

Continental Finances
03.2021 - 06.2021

Customer Service Representative

Virtual Service Solutions
01.2020 - 09.2020

Hotel Housekeeper

Holiday Inn
09.2012 - 12.2019

High School Diploma -

Woodrow Wilson High School

Similar Profiles

CREATE PROFILE
Tashiria Robinson