Tashmia Gund
Marietta,US
Summary
An expert in facilitating training initiatives, orientation and onboarding, top talent acquisition support, regulatory compliance, benefits administration, risk management, staff coaching, operational planning, diversity, and employee relations. Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations. With over 2 years of experience executing system upgrades, project management, process improvements, complex problem solving, and troubleshooting.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Sitel
12.2021 - Current
- Promoted the company as a superior provider dedicated to the needs and satisfaction of customers
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales
- Entice potential customers by answering product and service questions and recommending additional products and services
- Created and maintained a detailed database to develop promotional sales.
Customer Service Representative
Startek
06.2015 - 12.2021
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Kept accurate and current customer account data with manual form processing and digital information updates
- Provided a superior customer experience in order to build a loyal customer base
- Answered customer calls promptly to avoid long wait times on hold.
Education
High School Diploma -
Columbus High School
08.2011 - 05.2015
Skills
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Timeline
Customer Service Representative
Sitel
12.2021 - Current
Customer Service Representative
Startek
06.2015 - 12.2021
High School Diploma -
Columbus High School
08.2011 - 05.2015
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