TASHNA PALMER-CHIMILIO
Marietta,Georgia
Summary
Dynamic Human Resources Specialist with a proven track record at The Salvation Army, showcasing expertise in recruitment strategies and employee relations. Leveraged behavioral management and Microsoft Excel to enhance HR processes, achieving a diverse and skilled workforce. Excelled in conflict resolution, significantly improving workplace harmony and staff retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
The Salvation Army
Stuart, FL
01.2021 - 01.2025
- Drafted offer letters for new hires in accordance with company policies.
- Developed and executed recruitment strategies to attract a diverse pool of qualified applicants.
- Maintained applicant tracking system records related to recruitment activities and status updates.
- Oversaw the background check process for all new employees, in accordance with legal regulations.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Coordinated training and development programs to enhance employee skills and support career growth.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Hired employees and processed hiring-related paperwork.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Assisted with budget preparation for HR-related expenses, including training, benefits, and employee programs.
- Coordinated employee recognition programs to boost morale and reward outstanding performance.
- Assisted in developing policies and procedures for the Human Resources Department.
- Established and generated various reports to verify HR compliance.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Prepared or maintained employment records using human resources management system software.
- Provided guidance to managers on disciplinary action and performance management.
- Analyzed employment-related data and prepared reports.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
Assistant Case Manager/ Medical Receptionist
Green Key Resources
01.2019 - 01.2021
- Collaborated effectively with the Office Manager and Administration Team members to provide high-level support on numerous issues.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
- Effectively oversaw the public entry reception area, attending to inquiries, answering incoming calls, and accurately directing them to relevant individuals or destinations.
- Communicating effectively with persons of all ages, and from a wide variety of cultural and economic backgrounds.
- Facilitated communication between clients and their social worker.
- Successfully managed multiple office tasks and ran errands efficiently.
- Recruited, interviewed, and hired volunteers and staff.
- Provided administrative support to Case Managers by scheduling appointments, maintaining records, and tracking client progress.
- Consulted with staff on resolution of complex service issues.
- Fostered positive relationships with local organizations that provide additional assistance or referral services for clients.
- Served as a point of contact for families seeking information about their cases.
- Attended trainings related to case management topics in order to stay current on best practices.
- Participated in regular staff meetings with supervisors to discuss caseloads and program updates.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Maintained confidentiality of all documents related to cases and clients.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Facilitated meetings between Case Managers and clients to discuss treatment options.
- Assisted with filing paperwork according to established procedures in order to maintain an organized system of records.
- Collaborated with other departments to ensure clients received appropriate services as needed.
- Helped Case Managers create individualized service plans tailored to each client's needs.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed data entry tasks related to billing and collections procedures.
- Protected patients by observing strict HIPAA guidelines.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Conducted patient intake interviews to collect medical information and insurance details.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed referrals for specialist care when requested by physicians or patients.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Residential Group Manager
The Arc of St. Lucie County
01.2017 - 03.2019
- Managed employees to ensure their adherence to assigned responsibilities.
- Managed and maintained the file system.
- Schedule and prepare transport for client rehabilitation treatment.
- Implemented efficient systems for client transportation scheduling.
- Implemented and supervised routine fire evacuation exercises.
- Assisted clients with developmental disabilities in navigating personal challenges.
- Advocated on behalf of clients with disabilities.
- Evaluated resident progress on an ongoing basis through regular communication with family members.
- Coordinated community activities to promote social skills and community participation.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
- Participated in meetings with state licensors or other stakeholders regarding program standards and outcomes.
- Consulted with staff on resolution of complex service issues.
- Initiated resident transfers to other programs to better meet needs.
- Prepared and maintained budgets, personnel records or training manuals.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved.
- Inspected living areas regularly to identify any potential hazards or maintenance needs.
- Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
- Reported, investigated and followed up on abuse and neglect cases.
- Established positive therapeutic relationships with residents by planning and activities in home and community.
Home Health Aide
Hospice of New York
01.2012 - 01.2017
- Conducted sample collection procedures.
- Maintain accurate records of home visits, including travel time, and time spent with the patient.
- Performed light housekeeping duties, such as changing bed linens, vacuuming carpets, and cleaning bathrooms, as needed by the patient or family member.
- Monitored vital signs, and reported changes in condition to the supervisor.
- Maintained a safe environment for the patient by adhering to infection control policies and procedures.
- Transported individuals to medical appointments and assisted with errands.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Assisted clients with bathing, dressing and incontinence care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Provided companionship and monitored health condition of clients.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted in ambulation and exercise routines for clients.
- Prepared meals and snacks according to prescribed diets.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Checked patients' pulse, temperature and respiration.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
Education
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ05-2021
Skills
- Behavioral management
- Customer service
- Drafting HR policies
- Termination paperwork
- Employee relations
- Training and development
- Recruitment
- Administrative support
- Medical receptionist
- Office management
- Supervision and file management
- Microsoft Word
- Google Drive
- Pre-employment screening
- Payroll and benefits administration
- Background checks
- Multitasking
- Microsoft Excel
- Customer relations
- Clerical support
- Healthcare documentation
- Medical terminology proficiency
- Interviewing techniques
- Employee onboarding
- Conflict resolution tactics
- Exit interviews
- Event planning
- Grievance handling and redressal
- HR information systems
Education and Training
other
Languages
English
Professional
Certification
Registered Behavior Technician
Personal Finance Planning
Timeline
Human Resources Specialist
The Salvation Army
01.2021 - 01.2025
Assistant Case Manager/ Medical Receptionist
Green Key Resources
01.2019 - 01.2021
Residential Group Manager
The Arc of St. Lucie County
01.2017 - 03.2019
Home Health Aide
Hospice of New York
01.2012 - 01.2017
Bachelor of Science - Business Administration
University of Phoenix
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