Tashona Shead
Fort Worth,TX
Summary
I'm a driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues.
I'm a seasoned professional in conflict resolution, known for high productivity and efficient task completion. Skilled in negotiation, active listening, and communication, ensuring fair outcomes in complex situations. Excel at empathy, patience, and problem-solving to navigate through disputes and foster mutual understanding.
I'm a true believer that customers are alway "Right" a customer focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
I'm an experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Procurement Assistant Manager
P. P. STAFFING/Delta Brand
Fort Worth, TX
04.2018 - 10.2024
- Negotiated contracts with vendors for the purchase of required materials and services.
- Monitored stock levels and identified purchasing needs.
- Developed strategies for procuring goods and services at the most cost-effective prices.
- Conducted research to identify new potential suppliers based on quality, price, availability, reliability and serviceability criteria.
- Evaluated supplier quotations to determine best value for money products or services.
- Coordinated with internal stakeholders to ensure timely delivery of items to meet project deadlines.
- Maintained records of purchases, pricing, and other important data in company databases.
- Collaborated closely with other departments to understand their product requirements and ensure timely fulfillment of orders.
- Implemented strategic sourcing initiatives that resulted in cost savings across multiple categories of spend.
- Ensured compliance with relevant laws, regulations, policies and procedures related to procurement activities.
- Managed relationships with key suppliers by regularly communicating updates about pricing changes or new products.
- Organized periodic meetings with vendors and suppliers to discuss business objectives.
- Prepared and processed purchase orders for supplies, equipment and services.
- Negotiated favorable terms, volume discounts and long-term contracts with suppliers for procurement of goods and supplies.
- Managed inventory control, material control, accounting and supply reports.
- Tracked orders and confirmed system lead times, delivery dates and costs.
- Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples.
- Shortened delivery times by proposing new logistics structures and procedures.
- Mitigated logistics deficiencies, resolved shortages and tracked missed or late deliveries while scheduling and expediting high-priority customers.
- Reviewed and approved vendor invoices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Assisted in reviewing and analyzing potential vendors to determine the most suitable for procurement of goods and services.
- Prepared purchase orders, requisitions and other documents related to purchasing activities.
Intake Specialist
Allegiance Specialty Hospital
Greenville, MS
10.2013 - 08.2018
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Documented all patient contact activities in accordance with agency standards and regulations.
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Updated patient information on computer system to maintain billing accuracy.
- Processed paperwork, obtained billing forms and secured confidential information.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Education
High School Diploma -
Greenville High School
Greenville, MS05-1992
Some College (No Degree) - Mass Communications
Mississippi Valley State University
Itta Bena, MSSkills
- De-Escalation Techniques
- Conflict Resolution
- Communication proficiency
- Multitasking Abilities
- Creative Solution Development
- Attention to Detail
- Cultural Sensitivity
- Self Motivation
- Disputant relations
- Professional Demeanor
- Problem-solving aptitude
- Dispute management
- Problem-solving abilities
- Written Communication
- Public Speaking
- Evaluate liability
- Professional ethics understanding
- Crisis Intervention
- Negotiation Management
- Relationship Building
- Conflict Management
- Complex problem resolution
- Time management abilities
- Research management
- Process Improvement
- Analytical Skills
- Administration and management
Affiliations
Computer & Time Management Workshops
Financial Develop & Diversity Workshops
America National Civilian Community Corps
Greenville North Dixie Youth Baseball League
References
References available upon request.
Timeline
Procurement Assistant Manager
P. P. STAFFING/Delta Brand
04.2018 - 10.2024
Intake Specialist
Allegiance Specialty Hospital
10.2013 - 08.2018
High School Diploma -
Greenville High School
Some College (No Degree) - Mass Communications
Mississippi Valley State University
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