Tashonda Jackson
Addison,IL
Summary
Experienced non-medical Care Provider offering 20+ years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Caregiver
Best In Home Service Inc
Northbrook, IL
07.2023 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Housekeeper
Self-employeed
North And Southwest Suburbs/ Chicagoland Area
01.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Administrative Specialist
Army Ntional Guard
Chicago, IL
05.2002 - 02.2023
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Caregiver
Assisting Hands Home Care
Downers Grove, IL
05.2020 - 12.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Customer Service Representative
Macys Department Store
Bolingbrook, IL
09.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Nanny
Self -Employeed
Berkeley, IL/ Chicago,IL
06.2001 - 06.2018
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Organized different types of activities to enhance physical and intellectual development.
Education
No Degree - Administrative Personel
Army National Guard
South Carolina01.2003
No Degree - Culinary Arts
Westinghouse Career Academy
Chicago06.2002
Skills
- Companionship and Emotional Support
- First Aid and Safety
- Household Chores
- Records Maintenance
- Problem-Solving
- Employee Timesheet Processing
- Organization
- Cultural Awareness
- Critical Thinking
- Dependable and Responsible
- Written Communication
Certification
- PCA - Personal Care Aide
Timeline
Caregiver
Best In Home Service Inc
07.2023 - Current
Caregiver
Assisting Hands Home Care
05.2020 - 12.2021
Housekeeper
Self-employeed
01.2019 - Current
Customer Service Representative
Macys Department Store
09.2018 - 04.2019
Administrative Specialist
Army Ntional Guard
05.2002 - 02.2023
Nanny
Self -Employeed
06.2001 - 06.2018
No Degree - Administrative Personel
Army National Guard
No Degree - Culinary Arts
Westinghouse Career Academy