Hi, I’m
Tashonda Payne
Clarksburg,Maryland
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
Dedicated professional with strengths in customer service, time management, and trend tracking. Skilled troubleshooter who builds successful solutions. Excellent communicator with a strong background in cultivating positive relationships and exceeding goals. Hardworking Recreational Leader well-versed in creating and directing events. Proficient in budget, safety and administrative concerns. Offers many years of experience building programs, promoting engagement, and delivering quality community recreational activities.
Overview
20
years of professional experience
3
Certification
Work History
Winter Growth Inc.Olney, Maryland
Life Enrichment Associate
05.2023 - Current
Job overview
- Organized and guided diverse recreational activities.
- Developed assessment-based treatment goals to aid in patient recovery.
- Facilitated hygiene and grooming routines including bathing, dressing and personal care requirements for elderly residents.
- Organized recreational activities for seniors including exercise classes, arts and crafts, and games.
- Provided emotional support to elderly clients during difficult times.
- Monitored vital signs such as blood pressure and respiration rate.
Quantem Aviation ServicesBaltimore, MD
Passenger Service Agent
05.2022 - 11.2022
Job overview
- Provided aid to passengers with unique requirements such as unaccompanied minors, special guests and those requiring wheelchairs.
- Accepted check-in and carry-on baggage while conducting consistent compliance checks.
- Assisted passengers in locating baggage check areas and boarding gates.
- Provided assistance to passengers with limited mobility.
- Greeted passengers and assisted with their inquiries.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
ActalentRockville, MD
Specimen Processor
10.2021 - 11.2022
Job overview
- Recorded and analyzed data to generate reports on methods employed.
- Conducted inspections of work areas and equipment to ensure adherence to regulations and guidelines.
- Compiled and interpreted test data, transforming it into valuable insights.
- Processed specimens and prepared them for testing according to established procedures.
- Operated laboratory equipment such as centrifuges, pipettes, and microscopes.
- Recorded specimen data into laboratory information systems accurately and efficiently.
- Ensured specimens were labeled correctly and in compliance with regulations.
Institute of Emotional RegulationsWashington, DC
Clinical Mentor & Life Coach
01.2022 - 05.2022
Job overview
- Conducted regular evaluations to assess program effectiveness.
- Enabled clients with actionable advice tailored to their unique needs and goals
- Established and maintained strong client relationships through effective communication and continuous support.
- Provided clinical guidance, support and mentorship to junior medical staff.
- Facilitated a range of educational sessions for medical students and trainees.
- Developed assessment rubrics to evaluate student performance.
- Conducted regular one-on-one meetings with trainees to review progress and provide feedback.
Koons of Silver SpringSilver Spring, MD
Customer Relations Specialist
10.2020 - 12.2020
Job overview
- Managed high volume of interactions in fast-paced environment, consistently providing prompt and knowledgeable assistance.
- Coordinated resolutions for complex client issues, maintaining satisfaction and brand loyalty
- Handled stressful situations with professionalism while efficiently multitasking.
- Provided product information, pricing and delivery details to customers.
- Resolved customer complaints promptly and efficiently.
- Developed relationships with customers to ensure repeat business.
- Processed orders for existing customers according to their preferences.
- Maintained accurate records of customer interactions and transactions.
- Tracked customer satisfaction surveys and responded accordingly.
Telesis Communication
Customer Service Representative
12.2019 - 09.2020
Job overview
- Achieved customer service targets at individual, group, and company levels.
- Managed high volumes of customer calls in a dynamic call center setting.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
D.C. Central KitchenWashington, DC
Program Coordinator
07.2017 - 10.2018
Job overview
- Facilitated collaboration between internal team members and external service providers to ensure timely delivery of program services.
- Monitored programming schedules, guidelines, and quality performances.
- Crafted audience-specific communication to engage existing clients and members, in line with program branding.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
Kaiser PermanenteRockville, MD
Onboarding Specialist
09.2015 - 01.2017
Job overview
- Identified highly qualified applicants through targeted recruitment strategies on key candidate pools.
- Provided outstanding customer service to enhance relationships and create positive experiences.
- Documented, researched, and resolved various customer service issues.
- Developed and implemented onboarding plans for new hires.
- Conducted orientation sessions to introduce company policies and procedures.
- Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
- Provided guidance on benefits enrollment and payroll setup.
Education
Redirection High SchoolBrooklyn, NY
Diploma
01.2000
Montgomery CollegeRockville, MD
Some College (No Degree) from Telecommunications
Skills
- MS Word
- Excel
- Powerpoint
- Interpersonal communication
- Administration and management
- Leadership
- Problem solving
- Attention to detail
- Customer service
- Hospitality and accommodation
- Time management
- Activity Coordination
- Motivational Techniques
- Dementia Care
- Behavioral support
- Personnel Supervision
- Effective Communication
- Activities of Daily Living
- Friendly, Positive Attitude
- Data Entry
Certification
- CPR Certification
- First Aid Certification
- Life Coach Certification
- 911 Dispatcher Certification
Timeline
Life Enrichment Associate
Winter Growth Inc.
05.2023 - Current
Passenger Service Agent
Quantem Aviation Services
05.2022 - 11.2022
Clinical Mentor & Life Coach
Institute of Emotional Regulations
01.2022 - 05.2022
Specimen Processor
Actalent
10.2021 - 11.2022
Customer Relations Specialist
Koons of Silver Spring
10.2020 - 12.2020
Customer Service Representative
Telesis Communication
12.2019 - 09.2020
Program Coordinator
D.C. Central Kitchen
07.2017 - 10.2018
Onboarding Specialist
Kaiser Permanente
09.2015 - 01.2017
Redirection High School
Diploma
Montgomery College
Some College (No Degree) from Telecommunications
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 15 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionPaid time off4-day work weekPaid sick leave401k matchStock Options / Equity / Profit SharingHealthcare benefitsTeam Building / Company RetreatsFlexible work hoursLanguages
English
Native language
Interests
Volunteering
Leadership Roles
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