Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Work Availability
Work Preference
Quote
Hi, I’m

Tashonda Payne

Clarksburg
Tashonda Payne

Summary

Dedicated professional with strengths in customer service, time management, and trend tracking. Skilled troubleshooter who builds successful solutions. Excellent communicator with a strong background in cultivating positive relationships and exceeding goals. Hardworking Recreational Leader well-versed in creating and directing events. Proficient in budget, safety and administrative concerns. Offers many years of experience building programs, promoting engagement, and delivering quality community recreational activities.

Professional with strong background in leading and organizing activities. Skilled in team collaboration, adaptable to changing needs, and results-driven. Expertise in planning, facilitating, and ensuring engaging experiences. Known for effective communication, reliability, and fostering positive environment.

Professional caregiver skilled in supporting individuals with special needs. Strong background in creating safe, nurturing environments and implementing personalized care plans. Effective team collaborator with focus on achieving positive outcomes and adapting to changing needs. Expertise in communication, patience, and empathy ensures high-quality care and trustworthiness.

Overview

9
years of professional experience
1
Certification

Work History

CommuniCare Health Centers

Activity Leader
10.2024 - Current

Job overview

  • Built relationships with community partners to enhance program offerings through collaborations and resource-sharing initiatives.
  • Organized activities for students and created welcoming and supportive environment to encourage participation.
  • Maintained accurate records of attendance, accidents or incidents, ensuring regulatory compliance at all times.
  • Administered peck system to communicate with non-verbal students.
  • Adapted quickly to unforeseen circumstances or challenges during activity sessions, demonstrating flexibility and problem-solving skills.
  • Ensured timely setup of equipment and spaces, facilitating smooth transitions between daily activities.
  • Promoted inclusivity through developing activities suitable for participants with varying abilities and backgrounds.
  • Provided exceptional customer service, addressing any concerns or issues promptly and effectively.
  • Cultivated a positive environment by enforcing safety rules and guidelines during every activity session.
  • Collaborated with administration to assess needs and develop initial ideas.
  • Managed supplies inventory to ensure the availability of required materials for each activity session.
  • Contributed to budget planning processes by providing insight into necessary resources for successful program execution.
  • Served as an ambassador of the organization during off-site events, representing its values while networking with potential partners.
  • Coordinated special events, enhancing the overall activity program experience for participants.
  • Provided emotional support and companionship to improve quality of life for residents.

Winter Growth Inc.

Life Enrichment Associate
05.2023 - Current

Job overview

  • Organized and guided diverse recreational activities.
  • Developed assessment-based treatment goals to aid in patient recovery.
  • Facilitated hygiene and grooming routines including bathing, dressing and personal care requirements for elderly residents.
  • Organized recreational activities for seniors including exercise classes, arts and crafts, and games.
  • Provided emotional support to elderly clients during difficult times.
  • Monitored vital signs such as blood pressure and respiration rate.

Quantem Aviation Services

Passenger Service Agent
05.2022 - 11.2022

Job overview

  • Provided aid to passengers with unique requirements such as unaccompanied minors, special guests and those requiring wheelchairs.
  • Accepted check-in and carry-on baggage while conducting consistent compliance checks.
  • Assisted passengers in locating baggage check areas and boarding gates.
  • Provided assistance to passengers with limited mobility.
  • Greeted passengers and assisted with their inquiries.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Verified identification of passengers for security purposes.

Actalent

Specimen Processor
10.2021 - 11.2022

Job overview

  • Recorded and analyzed data to generate reports on methods employed.
  • Conducted inspections of work areas and equipment to ensure adherence to regulations and guidelines.
  • Compiled and interpreted test data, transforming it into valuable insights.
  • Processed specimens and prepared them for testing according to established procedures.
  • Operated laboratory equipment such as centrifuges, pipettes, and microscopes.
  • Recorded specimen data into laboratory information systems accurately and efficiently.
  • Ensured specimens were labeled correctly and in compliance with regulations.

Institute of Emotional Regulations

Special Needs Assistant
01.2022 - 05.2022

Job overview

  • Conducted regular evaluations to assess program effectiveness.
  • Enabled clients with actionable advice tailored to their unique needs and goals
  • Established and maintained strong client relationships through effective communication and continuous support.
  • Provided clinical guidance, support and mentorship to junior medical staff.
  • Facilitated a range of educational sessions for medical students and trainees.
  • Developed assessment rubrics to evaluate student performance.
  • Conducted regular one-on-one meetings with trainees to review progress and provide feedback.
  • Promoted a culture of continuous learning, integrating new research findings into daily practice routines and updating protocols accordingly.
  • Facilitated case reviews and debriefings, identifying areas for improvement and implementing actionable steps towards better care outcomes.
  • Supported families in developing individualized care plans to address the specific needs of each child.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved communication abilities of non-verbal children by introducing alternative communication methods, such as visual aids and sign language.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.

Koons of Silver Spring

Customer Relations Specialist
10.2020 - 12.2020

Job overview

  • Managed high volume of interactions in fast-paced environment, consistently providing prompt and knowledgeable assistance.
  • Coordinated resolutions for complex client issues, maintaining satisfaction and brand loyalty
  • Handled stressful situations with professionalism while efficiently multitasking.
  • Provided product information, pricing and delivery details to customers.
  • Resolved customer complaints promptly and efficiently.
  • Developed relationships with customers to ensure repeat business.
  • Processed orders for existing customers according to their preferences.
  • Maintained accurate records of customer interactions and transactions.
  • Tracked customer satisfaction surveys and responded accordingly.

Telesis Communication

Customer Service Representative
12.2019 - 09.2020

Job overview

  • Achieved customer service targets at individual, group, and company levels.
  • Managed high volumes of customer calls in a dynamic call center setting.
  • Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

D.C. Central Kitchen

Program Coordinator
07.2017 - 10.2018

Job overview

  • Facilitated collaboration between internal team members and external service providers to ensure timely delivery of program services.
  • Monitored programming schedules, guidelines, and quality performances.
  • Crafted audience-specific communication to engage existing clients and members, in line with program branding.
  • Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
  • Served as a liaison between external organizations and partners involved in delivering programming services.
  • Developed and implemented program activities according to established goals and objectives.
  • Provided guidance and support to program participants in navigating resources, services, and opportunities.
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.

DC Central Kitchen

Food Service Supervisor
07.2017 - 11.2017

Job overview

  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.


Kaiser Permanente

Onboarding Specialist
09.2015 - 01.2017

Job overview

  • Identified highly qualified applicants through targeted recruitment strategies on key candidate pools.
  • Provided outstanding customer service to enhance relationships and create positive experiences.
  • Documented, researched, and resolved various customer service issues.
  • Developed and implemented onboarding plans for new hires.
  • Conducted orientation sessions to introduce company policies and procedures.
  • Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
  • Provided guidance on benefits enrollment and payroll setup.

Education

Montgomery College
Rockville, MD

Some College (No Degree) from Telecommunications

University Overview

Redirection High School
Brooklyn, NY

Diploma
01.2000

University Overview

Skills

  • MS Word
  • Excel
  • Powerpoint
  • Interpersonal communication
  • Administration and management
  • Leadership
  • Problem solving
  • Attention to detail
  • Customer service
  • Hospitality and accommodation
  • Time management
  • Activity Coordination
  • Motivational Techniques
  • Dementia Care
  • Behavioral support
  • Personnel Supervision
  • Effective Communication
  • Activities of Daily Living
  • Friendly, Positive Attitude
  • Data Entry
  • Effective teamwork
  • Activity organization
  • Safety awareness
  • First aid
  • Facilitation
  • Strong leadership
  • First aid skills
  • Flexibility
  • Relationship building
  • Office administration

Accomplishments

Accomplishments

Achieved increased participant engagement through effectively helping with program development and implementation.

Certification

  • CPR Certification
  • First Aid Certification
  • Life Coach Certification
  • 911 Dispatcher Certification

Timeline

Activity Leader
CommuniCare Health Centers
10.2024 - Current
Life Enrichment Associate
Winter Growth Inc.
05.2023 - Current
Passenger Service Agent
Quantem Aviation Services
05.2022 - 11.2022
Special Needs Assistant
Institute of Emotional Regulations
01.2022 - 05.2022
Specimen Processor
Actalent
10.2021 - 11.2022
Customer Relations Specialist
Koons of Silver Spring
10.2020 - 12.2020
Customer Service Representative
Telesis Communication
12.2019 - 09.2020
Food Service Supervisor
DC Central Kitchen
07.2017 - 11.2017
Program Coordinator
D.C. Central Kitchen
07.2017 - 10.2018
Onboarding Specialist
Kaiser Permanente
09.2015 - 01.2017
Montgomery College
Some College (No Degree) from Telecommunications
Redirection High School
Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hours4-day work weekPersonal development programsWork from home optionPaid time offCompany CultureTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingHealthcare benefits401k match

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Tashonda Payne