Tashonia Roney
Jersey City,United States
Summary
Business-oriented Assistant Manager with 6+ years of experience in developing associates, managing high demands, and utilizing effective problem-solving methods. Known for clear and concise communication and recognized for implementing processes that drive company growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Amazon Fresh
Paramus, NJ
06.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Service and Engagement Team Lead
Target
Jersey City, United States
04.2022 - Current
- Drive stores total sales goals and growth by using customer service & engagement skills and techniques
- Managed a guest service team of 15+ team members daily in Point Of Sale, Customer Order Pick-UP and Drive-up operations
- Implemented organizational daily tasks that allowed the team to achieve goals in a timely manner, further driving customer service initiatives
- Successfully implemented daily habits and cultural behaviors, allowing a structure of delegations and follow-up techniques to flourish
- Effectively communicated between team members and executive management to implement training and staff development to establish a linear knowledge base for guest service team members
Process Assistant
AMAZON
Edison, United States
04.2020 - 04.2022
- Managed, developed, and motivated 50+ employees to successfully meet high operational demands
- Assembled 6 ICQA classes and developed over 30+ associates into count classes
- Mentored 6 Tier 1 AA's providing daily feedback and motivation to become process guides, ambassadors, and problem solvers improving the overall productivity of the department
- Able to lead 40+ associates daily with little to no oversight from AM
- Spear-headed weekly module training utilizing 3 ambassadors covering 12 weekly audits or 25% bottom performing associates where we saw over 100% improvement week over week
- Identified and performed audits on associates regarding quality and performance feedback developing over 90% of associates on the field to meet and exceed pick and count expectations
Tier 1 Associate
AMAZON
Edison, United States
09.2019 - 04.2020
- Consistently, safely, and effectively met 400+ rate expectation and quality standards in all paths
- Displayed the ability to succeed in pick and ICQA functions and was selected to become an ambassador for the 2019 fiscal year
- Trained 100+ newly-hired associates into PCF department using In-App training module methods to coach, develop, and track progress
- Delivered retrains for underperforming associates throughout the PCF department
- Responsible for over-seeing direct and indirect staffing of 50+ associates throughout the shift
- Performed team-member eye-witnesses to improve individual performance of associates including quality rate and safety
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables
- Maintained efficient standards in palletize and transship areas of the ship Dock
Mail Handler Assistant
United States Postal Service
Jersey City, United States
02.2018 - 09.2019
- Weighed parcels, calculating costs based on type, total weight, and final destination
- Unloaded mail trucks as they arrive at the post office and separates mail that is to be delivered locally from that which must be sent on to other distribution centers
Customer Service Representative
Home Depot
Jersey City, United States
04.2016 - 02.2018
- Greeted customers to facilitate services, determine service needs
- Assessed customer needs and up-sold products and services to maximize plumbing, household and garden sales
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Consulted with customers to determine best methods to resolve items that were not stocked and had to be ordered
Education
Associate of Science - Business
Hudson County Community College
Jersey City, New Jersey01.2024
Skills
- Merchandising
- Customer service and satisfaction
- Retail Operations Management
- Employee Performance Evaluations
- Leadership
- Employee Scheduling
- Task Delegation
- Operations Management
Languages
English
Personal Information
Title: Business Management
Timeline
Assistant Manager
Amazon Fresh
06.2024 - Current
Service and Engagement Team Lead
Target
04.2022 - Current
Process Assistant
AMAZON
04.2020 - 04.2022
Tier 1 Associate
AMAZON
09.2019 - 04.2020
Mail Handler Assistant
United States Postal Service
02.2018 - 09.2019
Customer Service Representative
Home Depot
04.2016 - 02.2018
Associate of Science - Business
Hudson County Community College
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