Summary
Overview
Work History
Education
Skills
Timeline
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Tashonna Battle

Lexington Park,MD

Summary

Dynamic and customer-focused professional with extensive experience at Walmart, excelling in inventory management and customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and team collaboration, consistently maintaining a clean and organized workspace to promote a positive shopping experience.

Knowledgeable Store associate with strong background in maintaining efficient stock levels and organizing inventory. Successfully supported retail operations by ensuring timely restocking of shelves and neat presentation of products. Demonstrated reliability and attention to detail in stock management and collaboration with team members.

Experienced with organizing and maintaining inventory in fast-paced retail environment. Utilizes effective stock management techniques to ensure product availability and store organization. Knowledge of teamwork and adaptability in responding to shifting store demands.

Hardworking Store associate with experience in delivering accurate inventory management in assorted environments. Facilitates productivity and prevents shortages through efficient receiving, processing and distribution of merchandise. Skilled in strategic inventory organization and tagging

Enthusiastic Store associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Completes efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs.

Overview

6
6
years of professional experience

Work History

Stocker

Walmart
03.2018 - 07.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Cashier

McDonald's
01.2017 - 12.2017
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

Captain D's Seafood
07.2016 - 12.2016
  • Greeted 2000 customers entering store and responded promptly to customer needs.
  • Welcomed 2000 customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier Team Leader

Captain D's Seafood
03.2015 - 04.2016
  • Supported storewide efforts towards achieving sales targets through cross-selling related products or services during checkout process.
  • Contributed to storewide initiatives aimed at increasing revenue and enhancing the customer experience.
  • Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
  • Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
  • Collaborated with management to implement effective inventory control measures, reducing shrinkage rates.
  • Implemented loss prevention strategies by monitoring suspicious activity and reporting incidents to management quickly.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier Team Leader

Burger King
01.2014 - 03.2015
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Improved team morale through regular feedback sessions, fostering an environment of open communication and support.
  • Managed efficient break rotations for cashier staff, maintaining consistent service levels throughout the day.
  • Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
  • Cultivated strong working relationships with colleagues across departments to facilitate smooth operations.
  • Mentored junior cashiers, providing guidance on best practices and company policies.
  • Reduced cashier errors by implementing comprehensive training programs for new hires.
  • Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
  • Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
  • Communicated with customers and team members to solve problems.

Education

High School Diploma -

Penn Foster High School
Atlanta, GA
05.2021

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Time management skills
  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Friendly and personable
  • Heavy lifting
  • Loading and unloading
  • Customer assistance
  • Customer relationships
  • Punctual and reliable
  • Friendly, positive attitude
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Flexible and adaptable
  • Dependable and responsible
  • Restroom care
  • Customer service-focused
  • Mopping techniques
  • Facilities maintenance
  • Bathroom sanitation

Timeline

Stocker

Walmart
03.2018 - 07.2020

Cashier

McDonald's
01.2017 - 12.2017

Cashier

Captain D's Seafood
07.2016 - 12.2016

Cashier Team Leader

Captain D's Seafood
03.2015 - 04.2016

Cashier Team Leader

Burger King
01.2014 - 03.2015

High School Diploma -

Penn Foster High School
Tashonna Battle