Tashundia Perry
Calera ,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Disability Management Associate
Johnson Service Group Inc.
08.2022 - 02.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Maintain general awareness of applicable legislation including Employment Standards Act (ESA), Human Rights Code, Occupational Health and Safety Act, the Workplace Safety Insurance Act, Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA) and ensure compliance within area of responsibility.
- Provide guidance and education to internal HR partners, management, employees, and union representatives on sick leave claims processes, including short-term sick leave, development of return-to-work plans, LTD and accommodations.
Customer Success Specialist
Wells Fargo Bank, N.A.
09.2020 - 04.2022
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Promoted a positive brand image by consistently delivering exceptional customer service experiences.
- Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
Development Office Assistant
Jefferson State Community College
01.2020 - 05.2020
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Admissions Representative
Virginia College
04.2016 - 12.2018
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Enhanced the college''s reputation by maintaining strong relationships with high schools, guidance counselors, and community organizations.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Improved decision-making by providing thorough evaluations of applicant files to admissions committees.
Collection Specialist III
Regions Bank
04.2014 - 12.2015
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.
Senior Administrative Specialist
Altec Industries
05.2007 - 12.2013
- Reduced expenses by negotiating vendor contracts, resulting in significant cost savings for the company.
- Assisted executives in decision-making with the preparation of detailed reports and data analysis.
- Coordinated successful events, including conferences, workshops, and meetings to foster industry relationships.
- Supported budget management efforts by tracking expenditures and generating monthly financial reports for executive review.
Education
Bachelor of Science - Business Administration
Faulkner University
Montgomery, ALSkills
- Event Coordination
- Attention to Detail
- Data Entry
- Preparing reports
- Management Support
- Inventory Management
Timeline
Disability Management Associate
Johnson Service Group Inc.
08.2022 - 02.2023
Customer Success Specialist
Wells Fargo Bank, N.A.
09.2020 - 04.2022
Development Office Assistant
Jefferson State Community College
01.2020 - 05.2020
Admissions Representative
Virginia College
04.2016 - 12.2018
Collection Specialist III
Regions Bank
04.2014 - 12.2015
Senior Administrative Specialist
Altec Industries
05.2007 - 12.2013
Bachelor of Science - Business Administration
Faulkner University
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