Summary
Overview
Work History
Education
Skills
Education
Contact
Timeline
Generic

TASHUNDRA WILLIAMS

Houston,TX

Summary

Dynamic leader with a proven track record at Beyond Finance, adept in client account management and fostering corporate social responsibility. Excelled in enhancing customer relations and employee performance, leveraging skills in Microsoft Excel and team leadership. Achieved significant customer satisfaction improvements, demonstrating exceptional negotiation and problem-solving abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Client Services Administrator

LTD Financial
3200 Wilcrest DR STE 600
07.2022 - 10.2024
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Cross-trained and backed up other customer service managers.
  • Developed and updated databases to handle customer data.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Client Retention Specialist

Beyond Finance
Houston, Texas
11.2023 - 07.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Promoted customer retention by using exceptional interpersonal skills.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
  • Provided customer service to retain clients and ensure their satisfaction with the product or service.

General Manager

James Coney Island
07.2013 - 06.2023
  • Protected assets by setting effective access policies and monitoring security risks
  • Coordinated weekly operations with team of 10 to 16 skilled workers, delegating tasks and organizing schedules
  • Achieved revenue and profit targets through solid promotional and budget control strategies
  • Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies
  • Supervised staff at two locations, managing all facets of day-to-day operations
  • Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Site Lead

Curative
Houston, TX
12.2021 - 12.2022
  • Oversaw personnel safety and efforts at work site.
  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues among team members to keep employees on task.
  • Provided onsite training to help develop employee skills.
  • Troubleshot issues to keep machinery and tools operational.
  • Implemented best practices and safe operating procedures.
  • Worked with personnel and managers to meet strict timelines.
  • Developed work schedules for team members to maximize shift coverage.

Office Manager

Brithe and Associate Law Frim
02.2009 - 06.2012
  • Oversaw financial, operational, and administrative business processes in [Number]-person office
  • Improved employee performance by coordinating workflow and implementing performance incentives
  • Kept business leaders informed about company profits, operations, and other metrics with regular reports
  • Tracked ongoing business expenses and project-specific costs
  • Completed advanced clerical tasks, including account reconciliation and document management
  • Fielded numerous daily questions from administrative staff, customers, and vendors by leveraging clerical and management expertise
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Education

Comupter Science

Grambling State University
Grambling, Louisiana

Diploma -

LaGrange High School
Lake Charles, Louisiana

Skills

  • Business management, employee training, inventory control
  • Regulatory compliance, performance improvement, customer relations
  • Team Leadership, Team Development
  • Business Management Principles
  • Client Account Management
  • Corporate Social Responsibility
  • Customer service
  • Accounting
  • Cross-functional team management
  • Microsoft Excel
  • Microsoft Windows
  • Leadership
  • Employee scheduling

Education

Grambling, Louisiana,Lake Charles, Louisiana

Contact

Houston, Texas 77054

Timeline

Client Retention Specialist

Beyond Finance
11.2023 - 07.2024

Client Services Administrator

LTD Financial
07.2022 - 10.2024

Site Lead

Curative
12.2021 - 12.2022

General Manager

James Coney Island
07.2013 - 06.2023

Office Manager

Brithe and Associate Law Frim
02.2009 - 06.2012

Comupter Science

Grambling State University

Diploma -

LaGrange High School

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TASHUNDRA WILLIAMS