Tashya Monroe
North Lauderdale,Fl
Summary
Professional Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with all customers
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Air America AC - HVAC, Plumbing, Electrical
03.2023 - 07.2023
- Provide fast, friendly customer service to both internal and external customers
- Answer incoming calls related to service, billing, and other departments.
- Schedule service/estimate appointments in a timely manner.
- Make outbound calls to book, confirm appointments
- Manage & deescalate customer concerns and work to resolve them efficiently and effectively
- Answer questions and resolve issues related to past or future services
- Other assigned duties as directed by management
Answering Service Operator
Answering Service Care
03.2022 - 03.2023
- Answered 120+ calls daily outside or during business hours for legal, medical, and real estate offices as well as alarm plumbing and HVAC businesses
- Prepared written and verbal messages for dispatch
- Scheduled or cancel appointments via the clients system
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Housekeeper | Receptionist | Server
Allegro Senior
07.2020 - 03.2022
- Clean out vacant and occupied apartments using company checklist.
- Clean halls, common areas, patios and balconies as scheduled, report any problem to the Housekeeping Supervisor.
- As a server, be ready to assist residents in sitting and leaving their table.
- Serve food and deliver to residents' apartments as needed.
- Keep the dining and service areas clean and sanitary including chairs, windows, floors and so on.
- Approach and interact with residents, guests and associates in a friendly, service-oriented and professional manner
- Being watchful of signs that residents are not able to function independently or a change in resident’s behavior.
- Handle resident requests for maintenance in their apartments using the Company Work Order system.
- Answer the telephone, take messages, greet and direct visitors and vendors.
- Responsible for the daily retrieving, preparing and distributing of both incoming and outgoing mail, courier services and packages.
Housekeeping
La Quinta Inn & Suites
07.2016 - 05.2020
- Neatly replenished guest rooms and baths with supplies/linens
- Inspected and reported required maintenance for repairs and/or services
- Maintained a healthy and sanitary environment for guest and coworkers.
Flow Team Member
Target
03.2015 - 07.2016
- Unloaded merchandise from backroom/truck to sales floor
- Located and placed extra merchandise into stockroom,
- Prepared new merchandise for stocking, and maintained a clean clutter-free workspace.
Sales Associate
Levi's
01.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Science - Nursing
Florida Atlantic University
Boca Raton, FLAssociate of Arts - Communications
Broward College
Davie, FL08.2014
High School Diploma -
Miramar High School
Miramar, FL06.2008
Skills
- Customer Satisfaction
- Good Listening Skills
- Attention to Detail
- Time Management
Certification
- Class D Security Training - March 2023 to present
Timeline
Customer Service Representative
Air America AC - HVAC, Plumbing, Electrical
03.2023 - 07.2023
Answering Service Operator
Answering Service Care
03.2022 - 03.2023
Housekeeper | Receptionist | Server
Allegro Senior
07.2020 - 03.2022
Housekeeping
La Quinta Inn & Suites
07.2016 - 05.2020
Flow Team Member
Target
03.2015 - 07.2016
Sales Associate
Levi's
01.2014 - 02.2015
Associate of Science - Nursing
Florida Atlantic University
Associate of Arts - Communications
Broward College
High School Diploma -
Miramar High School
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