To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Sales Support Receptionist
NIke HOI
03.2019 - Current
Operated multi-line telephone system to answer and direct high volume of calls.
Handled assignments independently with good judgement and critical thinking skills.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate
Nike HOI
10.2018 - Current
Helped customers locate products and checked store system for merchandise at other sites.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Engaged with customers to build rapport and loyalty.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Increased daily Nike Plus memberships goals by 10%
Head Server
Seamores
03.2016 - 02.2019
Trained new staff on restaurant operations and policies to strengthen performance.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
Managed food resources, memorized orders, and coordinated customer service.
Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.