TaShyla Hamilton
Charlotte,NC
Summary
Experienced manager skilled in directing and enhancing operations through effective employee motivational strategies and strict policy enforcement. Keeps up-to-date with best practices, market trends, and regulatory requirements within the industry to ensure optimal performance. Possesses an analytical approach to business planning and a knack for day-to-day problem-solving. Collaborative leader who partners with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Manager
East Coast Wings + Grill
2024.07 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Orchestrated positive customer experiences by overseeing every area of Bartending and Serving operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handling online, in-person, or 3rd party delivery orders accumulating $3,000 dollars in sales daily.
Bartender
East Coast Wings + Grill
2024.07 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
East Coast Wings & Grill
2022.09 - 2024.07
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and overall business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems that may arise as my service continued.
- Explained menu items and suggested appropriate options on a case by case basis.
- I cultivated relationships with my coworkers and ensured a pleasant environment for each of my tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Packer
Amazon
2023.05 - 2023.09
- Complied with safety, health, and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Counted items to verify accuracy of orders.
- Cleaned and maintained production area and equipment.
- Sealed containers and packages with glue, tape or other materials.
Cashier/Customer Service
85 Arcade
2021.08 - 2022.04
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash or credit card transactions with excellent accuracy levels.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
Hostess
East Coast Wings & Grill
2020.11 - 2021.03
- Took to-go orders over the phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier/Customer Service
DICK'S Sporting Goods
2020.08 - 2020.11
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Runner
Studio Movie Grill
2018.08 - 2019.03
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Deliver the ordered food to the theater seat of the guest
Education
Skills
- Strategic Planning
- Staff Development
- Financial Management
- Team Leadership
- Staff Training and Development
- Suggestive Selling
- Food Service
- Safe Food Handling
- Hospitality service expertise
- Strong Work Ethic
- POS System proficiency
School Location
Charlotte, NC
School Start Date
08/01/17
School End Date
06/01/2021
School
Phillip O Berry Academy Of Tec
Timeline
Manager
East Coast Wings + Grill
2024.07 - Current
Bartender
East Coast Wings + Grill
2024.07 - Current
Packer
Amazon
2023.05 - 2023.09
Server
East Coast Wings & Grill
2022.09 - 2024.07
Cashier/Customer Service
85 Arcade
2021.08 - 2022.04
Hostess
East Coast Wings & Grill
2020.11 - 2021.03
Cashier/Customer Service
DICK'S Sporting Goods
2020.08 - 2020.11
Runner
Studio Movie Grill
2018.08 - 2019.03
Similar Profiles
Callie DavisCallie Davis
Host/Cashier/Server/Food Runner at East Coast Wings + GrillHost/Cashier/Server/Food Runner at East Coast Wings + Grill
Mia ZampinoMia Zampino
Bartender at East Coast Wings + GrillBartender at East Coast Wings + Grill
Noah ClarkNoah Clark
Bartender/Supervisor at East Coast Wings + GrillBartender/Supervisor at East Coast Wings + Grill