T’ASIA BARTLETT
Garden City,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive [Job Title] passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct support professional
Lifes
10.2022 - Current
- Assist individuals with disabilities with their daily living activities
- Administer medication(s) according to guidelines
- Aid in implementing treatments, training programs, and developmental/behavioral plans
- Ability to keep calm and composed in difficult situations
- Assist individuals in performing their cleaning responsibilities
- Transport and accompany individuals to appointments, outings, and shopping
- Document all observations and daily progress notes
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Customer service representative
Norvik Cargo International
10.2020 - 02.2021
- Review all incoming documents for accuracy before processing to customs
- Confirm availability & arrival for all incoming shipments
- Process & custom cleared all shipments in a timely manner
- Perform all clerical duties
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Entry Writer
JM Rogers
12.2018 - 08.2019
- Review all documents for key accounts
- Process and enter air and ocean shipments in a timely manner
- Perform all clerical duties
- Ensure customs release on all accounts
- Provided feedback on existing procedures and developed new processes to improve operational productivity.
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
BJs
09.2016 - 03.2017
- Responsible for opening accounts for customers
- Balance cash box & ensure employee’s cash box are balanced by the end of the day
- Make money deposits after shifts
- Works with clients who have complaints, orders, or require information about products/services purchased from the organization
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
SALES ASSOCIATE
S&D Underground
01.2016 - 06.2016
- Provided quality customer service
- Reviewed account documents and deposits to ensure accuracy
- Sold floor stocked with merchandise; Prepared store for sales events
- Communicated with all levels of management on a daily basis
- Cashed out customers while using suggestive selling techniques and answered phones.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Owens Library
06.2015 - 09.2015
- Answered phones and assisted students with inquires
- Sorted and organized books and videos
- Maintained files and located books.
Education
High School Diploma -
John Bowne Highschool
Flushing, NY2015
Skills
- Protein Handling
- Developmental Disabilities
- Proper Staffing
- Prosthetic Attachment and Removal
- Patient Care
- Monitor Vital Signs
- First Aid Certification
- Grocery Shopping
- Meal Planning and Preparation
- Word Processing
Certification
Microsoft
Word Excel
Internet savvy
Amap certified
SCIP certified
G-tube certified
Referrals
Bashira James | Previous supervisor | 9296004778
Irsel Dowdell | Previous supervisor | 3475232261
Timeline
Direct support professional
Lifes
10.2022 - Current
Customer service representative
Norvik Cargo International
10.2020 - 02.2021
Entry Writer
JM Rogers
12.2018 - 08.2019
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
BJs
09.2016 - 03.2017
SALES ASSOCIATE
S&D Underground
01.2016 - 06.2016
Sales Associate
Owens Library
06.2015 - 09.2015
High School Diploma -
John Bowne Highschool
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