T'Asia Cox
Lawrenceville
Summary
Detail-oriented Medical Office Professional with over 5 years of experience in managing front and back-office operations within fast-paced healthcare environments. Expertise in coordinating patient care, maintaining medical records, and supporting physicians with administrative and clinical tasks. Recognized for exceptional communication and multitasking skills that enhance patient satisfaction and ensure compliant office workflows.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Office Administrative Assistant
Gwinnett Clinic
09.2024 - 12.2025
- Enhanced patient scheduling accuracy, streamlining registration and billing processes.
- Organized and maintained files and documents per established procedures.
- Oversaw daily operations, showcasing strong multitasking and budgeting skills.
- Monitored physician schedules, optimizing availability for clinic efficiency.
- Executed daily opening and closing procedures for smooth office operations.
- Coordinated patient scheduling, ensuring timely appointment confirmations for optimal flow.
- Delegated tasks effectively to departmental staff, enhancing productivity and teamwork.
- Supported electronic health record management, ensuring compliance and data accuracy.
- Handled medical records with strict adherence to HIPAA regulations.
Call Center Representative
Carolina East Medical Center
06.2019 - 06.2024
- Achieved high customer satisfaction by promptly addressing inquiries with empathy.
- Maintained quality service standards while managing high call volumes efficiently.
- Provided effective solutions to customer inquiries through strong communication skills.
- Conducted follow-up calls on customer inquiries, ensuring timely account updates.
- Exceeded performance metrics related to call quality and customer satisfaction consistently.
- Handled multiple tasks under strict deadlines while delivering exceptional service.
Administrative Coordinator
RHA Mental Health Service
12.2015 - 05.2019
- Enhanced office efficiency by establishing and implementing new operational procedures.
- Streamlined client information tracking through improved organizational skills.
- Ensured accurate data entry, demonstrating strong attention to detail.
- Coordinated mental health appointments, optimizing scheduling and logistics processes.
- Facilitated effective communication among clients, staff, and stakeholders to improve services.
- Provided comprehensive administrative support across departments, managing calendars and meetings.
Education
Associate of Applied Science - Medical Office Administration
Craven Community College
New Bern, North Carolina03.2015
Skills
- Office management
- Strong interpersonal & communication skills
- Effective multitasking
- Computer software proficiency
- Customer service
- Patient scheduling management
- Team leadership and motivation
- Strong work ethic
- Organizational skills development
- Patient demographics
- Patient check-in
- EClinicalWorks
- Strong communication skills
- Insurance verification proficiency
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified Nursing Assistant
- Medication Aide
Timeline
Medical Office Administrative Assistant
Gwinnett Clinic
09.2024 - 12.2025
Call Center Representative
Carolina East Medical Center
06.2019 - 06.2024
Administrative Coordinator
RHA Mental Health Service
12.2015 - 05.2019
Associate of Applied Science - Medical Office Administration
Craven Community College