Tasia McKettrick
Overview
12
12
years of professional experience
Work History
Rideshare Driver
Uber Technologies
02.2016 - Current
- Maintained customer rating of 4.96 or above on more than 7500 trips for timeliness, vehicle cleanliness, and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- De-escalated potential disputes to maintain exceptional customer service.
- Performed all bookkeeping tasks including tracking expenses and deductions, reporting income, and filing taxes.
Customer Support Specialist
Clarks Termite And Pest Control
06.2022 - 03.2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Supervisor
Starbucks
08.2016 - 06.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
Supervisor
Chick Fil A
07.2012 - 11.2017
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Education
Associate of Arts - Business
Midlands Technical College
West Columbia, SC06.2025
Skills
- Microsoft Office Suite
- Intuit QuickBooks
- Personal Initiative
- Customer Service-Oriented
Timeline
Customer Support Specialist
Clarks Termite And Pest Control
06.2022 - 03.2023
Supervisor
Starbucks
08.2016 - 06.2018
Rideshare Driver
Uber Technologies
02.2016 - Current
Supervisor
Chick Fil A
07.2012 - 11.2017
Associate of Arts - Business
Midlands Technical College
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