Tasia Goldring
Waldorf,MD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Client Support Specialist
AmeriSave Mortgage Corporation
08.2021 - Current
- Conducted case management activities and services with multidisciplinary team.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Remote
Customer Service Executive
Regency Furniture
08.2019 - 05.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Remote
Customer Service Specialist
Comcast
12.2015 - 08.2019
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Remote
Customer Support Specialist
AlphaBEST Education
08.2015 - 12.2015
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Remote
Education
Diploma - undefined
Thomas Stone High School
06-2014
Skills
- Queue management
- Issue escalation
- Customer relationship management
- Problem resolution
- Customer account management
- Salesforce CRM
Section name
MD 20602
Timeline
Client Support Specialist
AmeriSave Mortgage Corporation
08.2021 - Current
Customer Service Executive
Regency Furniture
08.2019 - 05.2020
Customer Service Specialist
Comcast
12.2015 - 08.2019
Customer Support Specialist
AlphaBEST Education
08.2015 - 12.2015
Diploma - undefined
Thomas Stone High School