T’Asia Hamilton
Dublin ,GA
Summary
Proven team player and adept multitasker, I excelled at Burger King by enhancing customer satisfaction and maintaining high cleanliness standards. My expertise in cash handling and commitment to exceptional service contributed to significant achievements in fast-paced environments. Skilled in both customer service and organization, I consistently met sales targets and fostered positive customer relationships at Dollar General Store.
Overview
2
2
years of professional experience
Work History
Crew Member
Burger King
06.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Boosted repeat customer rates by providing friendly and engaging service.
- Increased customer satisfaction with prompt and accurate order taking.
Sale Associate
Dollar General Store
12.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Associate Degree In Nursing - Nursing
Oconee Fall Line Technical College
Dublin , GAAssociate Degree In Nursing - Nursing
Middle Georgia State University
Dublin GA05.2028
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Taking orders
- Cleaning and sanitizing
- Flexible schedule
Timeline
Crew Member
Burger King
06.2024 - Current
Sale Associate
Dollar General Store
12.2022 - 06.2023
Associate Degree In Nursing - Nursing
Oconee Fall Line Technical College
Associate Degree In Nursing - Nursing
Middle Georgia State University
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