Summary
Overview
Work History
Education
Skills
Timeline
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Tasia Harris

Houston,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Xtend Technologies
02.2021 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.

Customer Service Representative

Sunsource
01.2018 - 02.2021
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Genuine Parts Co
04.2016 - 12.2018
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

East Kentwood High School
Grand Rapids, MI
06.2016

Skills

  • Merchandise Orders and Exchanges
  • Speaking Clearly
  • Customer Relationship Management
  • Telephone Reception
  • Exceptional Communicator
  • Account Updating
  • Surface Work
  • Complaint Escalation
  • Problem Resolution
  • Multi-Line Phone Systems
  • Selling Skills
  • Customer Data Confidentiality

Timeline

Customer Service Associate

Xtend Technologies
02.2021 - 07.2023

Customer Service Representative

Sunsource
01.2018 - 02.2021

Customer Service Representative

Genuine Parts Co
04.2016 - 12.2018

High School Diploma -

East Kentwood High School

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Tasia Harris