Tasia Heavens
Chicago,United States
Summary
Attentive individual with a easy going and striving energy willing to go above and beyond to exceed in my career very passionate, dedicated and driven to reach my true potential. Looking for a challenging role where great problem-solving skills can be well-utilized.
Overview
15
15
years of professional experience
Work History
Assistant Site Director
Catholic Charities Of Chicago
Chicago, IL
01.2023 - Current
- Managed day-to-day operations, ensuring compliance with organizational policies and procedures.
- Developed and implemented strategies to increase efficiency and productivity.
- Maintained accurate records of employee performance evaluations.
- Facilitated team meetings to discuss progress and identify areas for improvement.
- Resolved customer service issues in a timely manner.
- Monitored financial reports to ensure budget goals were met.
- Ensured safety protocols were followed at all times onsite.
- Provided guidance to staff on operational matters such as policy implementation and procedure changes.
- Performed administrative tasks including data entry, filing, recordkeeping etc.
Macys Supervisor
Macys Department Store
Oakbrook, IL
Sep2015 - 01.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Assisted my associates in areas that developed skillsets to advance in their career with the company
Receptionist
Rachels Learning Centers
Chicago, IL
01.2010 - 07.2010
- Meet and greet all parents, staff and students
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Enrollment
- Upkeeping of MPR
Recovery Support Specialist
Macys Department Store
Oakbrook , IL
- organized and operated with a team of 10 recovering different departments throughout entire store
- Maintained with the upkeeping of merchandise resulting in great improvement in sales and recognition from the regions higher ups
- Being on point and punctutal with my team also resulted in less theft in many departments due to the constant rotation of restocking and prepping merchandise
- It was a honor to be a first with my company to experience the launch of this program of recovery and to have it result in success to do it again yet another year
Tommy Hilfiger Specialist
Macys Department Store
Oak Brook, IL
- My duties were to maintain and upkeep merchandise
- track numbers and sales resulting in improvement in areas of merchandise with a deficit
- Hosting events to drive and move merchandise
- assist customers with their needs for specific items they were seeking even if i had to locate them online
Overnight Support Manager
Macys Department Store
Oakbrook, IL
- Identified methods to help reduce shrink and integrated strategies into regular store procedures.
- Stocked shelves with items brought forward from processed overstock.
- Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Teacher's Assistant
Rachels Learning Centers
Chicago, IL
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries or damages to self or other children
- Teach and observe students performances and progress
- Observe and record relevant data to assess programs
- Prepare lessons and gather materials , create educational and informative bulletins ,exhibits and demonstrations for children, staff and parent
- Organize and supervise games and other recreational activities to promote physical, mental and social development
- To see after and ensure all children are safe and needs are met
Education
Early Childhood Education
Harold Washington
Chicago, IL08.2013
Certification - BOT
Paul Simon Chicago Job Corps
Chicago, IL08.2008
GED -
Midwest Theological Institute
Chicago, IL01.2007
Skills
- Customer Service
- familiar with latest technology ( powerpoint,excel,MW)
- Strong interpersonal and communication skills
- Types 45 wpm
- Peoples Person
- Great Leader
Timeline
Assistant Site Director
Catholic Charities Of Chicago
01.2023 - Current
Receptionist
Rachels Learning Centers
01.2010 - 07.2010
Macys Supervisor
Macys Department Store
Sep2015 - 01.2022
Recovery Support Specialist
Macys Department Store
Tommy Hilfiger Specialist
Macys Department Store
Overnight Support Manager
Macys Department Store
Teacher's Assistant
Rachels Learning Centers
Early Childhood Education
Harold Washington
Certification - BOT
Paul Simon Chicago Job Corps
GED -
Midwest Theological Institute
Similar Profiles
Fatima GomezFatima Gomez
Bilingual Youth Mentorship Program Coordinator and at Catholic Charities Of ChicagoBilingual Youth Mentorship Program Coordinator and at Catholic Charities Of Chicago
Jorge ArteagaJorge Arteaga
Case Management at Catholic Charities Of ChicagoCase Management at Catholic Charities Of Chicago
Javier RomeroJavier Romero
Case Manager - Housing Consultant at Catholic Charities Of The Archdiocese Of Chicago - Robert Half SolutionsCase Manager - Housing Consultant at Catholic Charities Of The Archdiocese Of Chicago - Robert Half Solutions