Tasia Holmes
Abilene,TX
Summary
Dynamic Shift Lead Manager at Pilot Flying J Travel Center with a proven track record in team motivation and customer service excellence. Skilled in cash handling and employee training, I successfully enhanced guest experiences while driving team performance to meet sales targets. Committed to fostering a collaborative and efficient work environment.
Overview
10
10
years of professional experience
Work History
Shift Lead Manager
Pilot Flying J Travel Center
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate Manager
Rent A Center Warehouse & Retail Store
04.2021 - 06.2023
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Server
Tech Cafe
10.2015 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Law Enforcement
Eastern New Mexico University
Portales, NMSkills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Sales strategies
- Cash handling
- Opening and closing procedures
- Energetic and enthusiastic
- Payment processing
- Handling customer complaints
- Mentoring and coaching
- Documentation and reporting
- Flexible schedule
- Tech-Savvy
- Verbal and written communication
- Team building
- Shift leadership
- Financial records oversight
- Customer service
Timeline
Shift Lead Manager
Pilot Flying J Travel Center
04.2024 - Current
Sales Associate Manager
Rent A Center Warehouse & Retail Store
04.2021 - 06.2023
Server
Tech Cafe
10.2015 - 06.2018
Law Enforcement
Eastern New Mexico University
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