Tasia Ingram
Rosedale,Maryland
Summary
Highly experienced leader, mentor, and coordinator with track record of success in tenant retention, vendor negotiation and marketing campaigns resulting in increased rental income and occupancy rates. Skilled in building top performance teams, budget management, preventive maintenance planning and tenant dispute resolution. Hold Certified Occupancy Specialist (COS) Certification from National Center for Housing Management (NCHM).
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Marriott International, Inc.
Baltimore, MD
02.2022 - Current
- Greet and register guests in a 700+ room hotel all while acting as a concierge and front desk attendant simultaneously
- Take and confirm reservations over phone, email and in person, ensuring no reservation overlap and information is communicated properly.
Property Manager
Barkan Management
Baltimore, MD
07.2021 - Current
- Lead recruiting, hiring, and onboarding for two property sites across multiple work roles.
- Negotiated salaries and other employment terms with successful applicants.
- Implement a preventive maintenance plan that reduced maintenance costs by 30% and increased property value by 12%.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Communicate effectively with owners, residents, and on-site associates.
Assistant Property Manager
Morgan Properties
Glen Burnie, MD
09.2023 - 02.2024
- Oversee day to day operations of a 286-unit multi apartment complex with a portfolio of properties valued at $8 million
- Manage tenant relations while handling HUD Section 8 compliance and procedures to include; certifications, re-certifications, and annual unit inspections
- Maintain accurate records of all community transactions and submit on a timely basis (rent roll, delinquency reports, move-ins/move-outs, etc).
Resident Manager
Lincoln Property Management
Baltimore, MD
08.2019 - 07.2021
- Reported and documented maintenance requests and scheduled appropriate services
- Conducted property move-ins, move-outs, and walk-through inspections
- Provided peaceful and safe resident relations through complaint management and conflict resolution
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
Education
High School Diploma -
MD Board of Education
Baltimore, Maryland04.2009
Skills
- Problem Solving
- Internal Audits
- Property Management
- Supply Management
- Fair Housing Regulations
- Leadership/Mentor
- Customer service
- Time management
- Yardi
- Recruiting/Hiring/Employee Relations
- Inventory Control
- Budgeting
Timeline
Assistant Property Manager
Morgan Properties
09.2023 - 02.2024
Front Desk Associate
Marriott International, Inc.
02.2022 - Current
Property Manager
Barkan Management
07.2021 - Current
Resident Manager
Lincoln Property Management
08.2019 - 07.2021
High School Diploma -
MD Board of Education
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