Tasia Lowrance
Forest City,NC
Summary
Resourceful manager with a proven track record of successfully coordinating and monitoring operations across various departments. Dedicated leader and problem-solver committed to optimizing processes to reduce costs and enhance organizational efficiency. Known for maintaining high-quality services and products through a strong work ethic and attention to detail. Skilled team player with exceptional organizational abilities, capable of managing multiple projects simultaneously while ensuring precision. Proficient in task prioritization and consistently meeting deadlines.
Overview
13
13
years of professional experience
Work History
Director/Client Program Supervisor
Washburn Community Outreach Center
03.2025 - Current
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Qualified Professional Plus
Solid Foundation Counseling Center
11.2024 - Current
- Documented clients' functioning, mental health status and treatment needs.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Planned and implemented activity programs, special events and outings for residents to improve cognitive functions and emotional and mental health.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
Bus Driver, Coach, Substitute Teacher
Rutherford County Schools
08.2023 - Current
Property Manager
The Highlands Apartments (Morrow Realty Company)
01.2023 - 04.2024
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Executive Administrative Assistant
Monarch
06.2022 - 03.2023
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Facilitated training and onboarding for incoming office staff.
- Scheduled appointments and handled calenders for senior leadership.
Medical Records Specialist
Monarch
02.2022 - 01.2023
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
Administrative Assistant
Monarch
03.2014 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
Office Manager
DirectCare Community Based Services
11.2012 - 02.2014
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Education
Associate of Science - Office Administration
Isothermal Community College
Spindale, NC05-2017
Bachelor of Science - Rehabilitation Studies
Winston-Salem State University
Winston Salem, NC05-2009
Skills
- Proficient in Microsoft Office Suite
- Experienced with Google Workspace tools
- Electronic signature management
- Performance tracking dashboards
- Proficient in remote collaboration tools
- Employee supervision
- Guiding professional development
- Financial budget oversight
- Staffing and employee engagement
- Non-profit program oversight
- Prioritization and scheduling
- Analytical decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Most Improved Occupancy out of 200 properties
Earned the highest awarded to property management. First time a manager at The Highlands Apartments have achieved this award.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTimeline
Director/Client Program Supervisor
Washburn Community Outreach Center
03.2025 - Current
Qualified Professional Plus
Solid Foundation Counseling Center
11.2024 - Current
Bus Driver, Coach, Substitute Teacher
Rutherford County Schools
08.2023 - Current
Property Manager
The Highlands Apartments (Morrow Realty Company)
01.2023 - 04.2024
Executive Administrative Assistant
Monarch
06.2022 - 03.2023
Medical Records Specialist
Monarch
02.2022 - 01.2023
Administrative Assistant
Monarch
03.2014 - 06.2020
Office Manager
DirectCare Community Based Services
11.2012 - 02.2014
Associate of Science - Office Administration
Isothermal Community College
Bachelor of Science - Rehabilitation Studies
Winston-Salem State University
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