Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tasia Milan

Scranton,PA

Summary

Open-minded Cake Decorator specializing in creating high-quality and delicious treats. Quick learner and active listener. Production-driven professional focused on achieving perfection in each creation. Proficient in various baking and decorating techniques.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Cake Decorator

Giant Food Stores
04.2023 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Managed material inventory and ordered new materials when needed.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Packaged and priced each product according to company pricing procedures.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Researched and tested new cake recipes to expand product line of bakery and provide more selections to customers.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Secretary

CC&J Landscaping
06.2021 - Current
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Entered data into computer system and updated customer contacts with information to keep records current.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Provided onboarding and training for new support staff.
  • Implemented paperless filing system for departments.

Server

Kalahari Resorts Poconos
04.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Hostess Manager

Kalahari Resorts Poconos
07.2018 - 04.2021
  • Liaised with senior management to attract, develop and retain staff.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Liaised with dining services leaders to develop and implement systems, policies and procedures.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced business productivity by training team members on best practices and protocols.

Server Assistant

Kalahari Resorts Poconos
05.2018 - 07.2018
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with dining room set up prior to and after service period.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Assisted wait staff with timely food delivery and guest requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

High School Diploma -

Pocono Mountain West High School
Pocono Summit, PA
05.2020

Skills

  • Appointment Coordination
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Cake Decoration
  • Food Handling Safety
  • Baking Machinery
  • Food Production
  • Quality Control
  • Customer Service
  • Attention to Detail
  • Product Promotion

Certification

  • First Aid/CPR Certified


Timeline

Lead Cake Decorator

Giant Food Stores
04.2023 - Current

Secretary

CC&J Landscaping
06.2021 - Current

Server

Kalahari Resorts Poconos
04.2021 - Current

Hostess Manager

Kalahari Resorts Poconos
07.2018 - 04.2021

Server Assistant

Kalahari Resorts Poconos
05.2018 - 07.2018

High School Diploma -

Pocono Mountain West High School

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Tasia Milan