Summary
Overview
Work History
Skills
References
Quote
Timeline
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T'Asia Sampson

Norcross,GA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

8
8
years of professional experience

Work History

Customer Care Representative

TSI Corporations
Atlanta, GA
09.2024 - Current
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Gathered customer feedback to suggest improvements for products and services.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Answered customer inquiries over the phone and via email.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Front Ofc Asst

Peachtree Immediate Care
Dunwoody, GA
09.2023 - 03.2024
  • Compiled and prepared reports and documents as requested.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Handled incoming and outgoing mail and packages.
  • Greeted customers warmly and made them feel welcome.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted with scheduling appointments for clients and visitors.
  • Scheduled and confirmed appointments for clients and staff.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Maintained a clean and organized reception area to uphold company image.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.

Customer Service Rep

WIPRO
Atlanta, GA
08.2020 - 08.2023
  • Resolved customer complaints promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained records of troubleshooting activities and customer interactions.
  • Identified root cause of technical issues and developed solutions.
  • Maintained accurate records of customer interactions and resolutions.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Medical Claims Cust Svc Rep

First Source
Atlanta, GA
05.2017 - 06.2020
  • Providing excellence in customer service settings, in-person & remote, giving the personalized 'WOW' factor to all customer interactions to ensure customer satisfaction guarantee in high call volume environments, detail oriented, organized & a self-starter
  • Ensured timely submission of required documentation from claimants prior to approval of payment.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Utilized claims management software to track claims progress and maintain organized documentation.
  • Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
  • Participated in audits and reviews of claims to ensure accuracy and adherence to guidelines.
  • Collaborated with healthcare providers to verify treatments and ensure accurate claim payments.

Skills

  • Giving active listening first and foremost so that my customers, members, and patients are seen and heard, providing respect, being observant, empathetic, and providing the best conflict resolutions
  • Empathy and patience
  • Appointment scheduling
  • Order processing
  • Relationship building
  • Technical troubleshooting
  • CRM software
  • Phone etiquette
  • Multitasking and organization
  • Documentation and reporting
  • Customer service
  • Active listening
  • Complaint handling
  • Email communication
  • Call handling
  • Adaptability and flexibility
  • Issue escalation
  • Punctuality and reliability
  • Claims monitoring
  • Payment processing
  • First call resolution
  • Call center experience
  • Inbound customer service
  • Data entry
  • Time management
  • Problem resolution
  • Email correspondence

References

Available Upon Request

Quote

"Women must become revolutionary. This cannot be evolution, but revolution." - Shirley Chisolm

Timeline

Customer Care Representative

TSI Corporations
09.2024 - Current

Front Ofc Asst

Peachtree Immediate Care
09.2023 - 03.2024

Customer Service Rep

WIPRO
08.2020 - 08.2023

Medical Claims Cust Svc Rep

First Source
05.2017 - 06.2020

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T'Asia Sampson